Tina Ireland
Kissimmee
Summary
Professional with solid background in team management, recruiting, mentoring, and training effective for maximizing business sales performance. Collaborative, results-driven, and hardworking with excellent planning, problem-solving and organizational skills.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Assistant Sales Manager
Marriott Vacation Club
Orlando
12.2014 - 04.2025
- Company Overview: Marriott Vacation Club is a leading global provider of vacation ownership with a focus on delivering exceptional vacation experiences.
- Manage a dynamic sales team, driving a +20% increase in quarterly sales through strategic planning and execution.
- Develop and implement sales strategies that align with company goals, resulting in consistent achievement of sales targets.
- Conduct training and coaching sessions to enhance team performance and foster leadership development.
- Oversee administrative duties including payroll, performance reviews, and team scheduling to ensure operational efficiency.
- Facilitate effective communication between team members and guests, enhancing guest satisfaction and loyalty.
- Marriott Vacation Club is a leading global provider of vacation ownership with a focus on delivering exceptional vacation experiences.
Costuming and Entertainment Specialist | Customer Service
Walt Disney World
Lake Buena Vista
03.2010 - 08.2011
- Company Overview: Walt Disney World is a world-renowned entertainment complex known for its exceptional guest experiences.
- Fitted costumes for performers, ensuring comfort and adherence to Disney's high standards.
- Delivered exceptional customer service, enhancing guest experiences and satisfaction.
- Collaborated with entertainment teams to ensure seamless operations and guest interactions.
- Walt Disney World is a world-renowned entertainment complex known for its exceptional guest experiences.
Restaurant General Manager
Pilot Truck Stop
Ionia
10.2001 - 12.2005
- Company Overview: Pilot Truck Stop is a truck stop known for its customer service and pride in meeting the needs of its travelers.
- Supervised 14 employees and 4 Assistant managers, fostering training and excellent customer service.
- Achieved state certification in Food Safety and Subway’s 'Train the Trainer' management program.
- Provided increased sales growth of +25% year over year.
- Pilot Truck Stop is a truck stop known for its customer service and pride in meeting the needs of its travelers.
Restaurant General Manager | Leadership and Customer Service
Burger King West and Ionia
Ionia
04.1997 - 10.2001
- Company Overview: Burger King is a global fast-food chain known for its flame-grilled burgers.
- Supervised 34 employees and 6 assistant managers, fostering a team-oriented environment.
- Achieved certification in guest service and basic management training, enhancing team capabilities.
- Implemented customer service initiatives that improved guest satisfaction scores by +15%.
- Burger King is a global fast-food chain known for its flame-grilled burgers.
Education
Ph.D. - Industrial & Organizational Psychology
Keiser University
Florida05-2026
Master of Science - Psychology & Applied Behavioral Analysis
Kaplan University
Florida01.2011
Bachelor of Science - Criminal Justice & Forensic Psychology
Kaplan University
Florida01.2010
Associate of Arts - Business
Montcalm Community College
Michigan01.1996
Diploma - Medical Assisstant
Ross Medical Education
Michigan06-1988
Skills
- Microsoft productivity tools
- Salesforce proficiency
- Team leadership and development
- Performance coaching
- Inventory and stock management
- Sales strategy and development
- Hospitality and retail management
- Food and beverage expertise
- Employee training
- Customer service
- Performance evaluation
- Sales team evaluations
- Goals and performance
- Strong leadership
- Sales goals
- Team management
- KPI monitoring
- Active listening
- Performance improvement
Certification
- Fundamentals of Human Resources Certificate, Alison.com, 04/01/25
- Leadership Certification, National Society of Leadership and Success, 2025
- Hospitality and Tourism Management 2, Florida Atlantic University, 08/01/20
- Leading People and Teams, University of Michigan (Online Coursera), 06/01/20
- Human Resources Management – HR for People Management, University of Minnesota (Online Coursera), 05/01/20
- Hospitality and Tourism Management 1, Florida Atlantic University, 04/01/20
- Medical Billing, Accounts Receivable & Payables, Benchmark Certifications, 11/01/00
Accomplishments
- Customer Service Enhancement, Implemented customer service initiatives at Burger King West and Ionia, elevating guest satisfaction scores by 15% through strategic team training and service excellence.
- Sales Growth and Operational Excellence, Achieved a 25% year-over-year sales increase at Pilot Truck Stop by leading a team-focused approach and enhancing operational efficiency.
- Sales Team Leadership and Revenue Increase, Managed a dynamic sales team at Marriott Vacation Club, driving a 20% quarterly sales increase through strategic planning and execution.
Personality
Conventional — Adheres to established processes and methods
Affiliations
- National Society of Leadership and Success
Languages
English
Professional
References
References available upon request.
Timeline
Assistant Sales Manager
Marriott Vacation Club
12.2014 - 04.2025
Costuming and Entertainment Specialist | Customer Service
Walt Disney World
03.2010 - 08.2011
Restaurant General Manager
Pilot Truck Stop
10.2001 - 12.2005
Restaurant General Manager | Leadership and Customer Service
Burger King West and Ionia
04.1997 - 10.2001
Ph.D. - Industrial & Organizational Psychology
Keiser University
Master of Science - Psychology & Applied Behavioral Analysis
Kaplan University
Bachelor of Science - Criminal Justice & Forensic Psychology
Kaplan University
Associate of Arts - Business
Montcalm Community College
Diploma - Medical Assisstant
Ross Medical Education
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