Summary
Education
Skills
Quote
Timeline
Work Availability
Certification
Work History
Overview
Generic

Efren Garcia

Summary

Looking to gain additional experience in IT support and networking troubleshooting. Experienced in establishing robust customer relationships, and leading high-performing teams, significantly improving service delivery and customer satisfaction. Skillful in troubleshooting with top-notch repair knowledge and technical expertise. Accustomed to reviewing highly technical documentation to assess scope and develop repair strategy. Focused, reliable, results-driven with good attention to deadlines and attention to detail.

Education

A+ Core 1 And Core Course Completion - Computer Software And Hardware

CompTia
El Paso, TX

High School Diploma -

Montwood High School
El Paso, TX
05.1994

Skills

  • Equipment Troubleshooting
  • IT Support and networking trouble shooting
  • Security Systems
  • Deadline and Project Management

Quote

Whether you think you can or whether you think you can’t, you’re right!
Henry Ford

Timeline

Building Maintenance Manager

Bridges Academy
09.2019 - 08.2024

Licensed Relative Care Provider State of Texas

YWCA EL Paso Del Norte
12.2017 - 08.2019

Regional Director of Sales and Operations

T- Mobile With Express Locations LLC.
05.2007 - 01.2017

A+ Core 1 And Core Course Completion - Computer Software And Hardware

CompTia

High School Diploma -

Montwood High School

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Certification

  • Licensed Care Provider- 4 years
  • A+ Core 1 & 2 Course Completion.

Work History

Building Maintenance Manager

Bridges Academy
09.2019 - 08.2024


  • Streamlined work order processes for better tracking, prioritization, & completion of tasks.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions
  • Successfully managed multiple departments simultaneously while maintaining different service across departments to include hardware and software troubleshooting.
  • Established strong relationships with key stakeholders including vendors, contractors, customers/guest , and local authorities for smooth operations to include our network.
  • Handled troubleshooting scenarios involving computer hardware, networking, electrical systems, and structural concerns.

Licensed Relative Care Provider State of Texas

YWCA EL Paso Del Norte
12.2017 - 08.2019


  • Reduced patient anxiety and stress through effective communication and active listening
  • Developed strong relationships with families, providing updates on child progress and establishing trust
  • Prepared healthy meals to support client nutritional needs

Regional Director of Sales and Operations

T- Mobile With Express Locations LLC.
05.2007 - 01.2017
  • Streamlined operations for enhanced efficiency and cost reduction, resulting in improved profitability across the region.
  • Enhanced customer satisfaction by addressing concerns providing tailored solutions.
  • Led successful product launches in multiple territories, contributing significantly to overall company growth.
  • Facilitated regular communication between regional teams and global headquarters, enabling effective collaboration and knowledge sharing across the organization.
  • Collaborated with cross-functional teams to develop innovative solutions addressing customer needs and market opportunities.
  • Established strong partnerships with distributors and customers to secure optimal brand positioning and exposure.
  • Utilized cross-functional strategies between departments to improve support.
  • Built relationships with customers and community to establish long-term business growth

Overview

17
17
years of professional experience
1
1
Certificate

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Efren Garcia