Efuru Justice

• Led the creation, administration, payout processes, SPIFF management, and reporting for compensation plans
• Conducted in-depth sales data analysis to assess existing compensation plans and enhance compensation structures
• Addressed commission inquiries by performing detailed research and preparing adjustments as needed
• Supported Sales Operations by responding to sales team inquiries regarding compensation calculations

Key Achievement: Delivered comprehensive analytics and insights on compensation programs, achieving a 15% increase in payout efficiency, resolved over 95% of compensation disputes by developing streamlined inquiry handling processes

• Collaborates with customers and internal teams to gather, analyze, communicate, and validate data requirements
• Conducts weekly conference calls and quality meetings to enhance business processes and outcomes
• Develops advanced reports and investigations to support compliance with diverse analytical objectives
• Performs quality auditing, monitoring, and report analysis, providing actionable insights into trends
• Automates business processes and ensures regulatory compliance through dashboard reviews and team operations checks
• Writes user stories in JIRA and documents business requirements, rules, and technical specifications

Key Achievement: Streamlined reporting processes, increasing team efficiency and surpassing data development goals by 28%, implemented enhanced dashboards, reducing manual reporting errors by 20%

• Collaborates with the sales team to ensure claim approvals and denials are processed in alignment with established SLAs
• Customized and monitored monthly revenue and expense reports, directly contributing to ownership proceeds
• Reviews POS and acquisition reports to identify and reallocate incorrectly assigned revenue
• Analyzes customer feedback to pinpoint opportunities for enhancing quality, service, and customer experience (CX) metrics

Key Achievement: Increased system accuracy rates by 40% through meticulous monthly performance tracking

• Collaborated with data SMEs, business leaders, and management teams to prioritize B2B sales initiatives
• Identified and implemented solutions for operational challenges related to company software and electronic systems
• Monitored performance metrics and tracked progress to uncover innovative opportunities for improvement
• Organized internal metrics into databases and prepared detailed reports in Microsoft Excel for ownership review

Key Achievement: Boosted operational efficiency by 55% through innovative data tracking solutions