Egla Mekonnen
Falls Church,VA
Summary
Diligent Customer Service Representative bringing proven customer relations and problem-solving abilities. Work effectively in fast-paced environments to build trust and resolve complex issues. Tech-savvy professional with 3+ years of experience equipped with the knowledge and relationship-building abilities necessary to achieve team goal.
Overview
2
2
years of professional experience
Work History
Telecommute Customer Care Associate (Remote)
Colonial Parking Inc.
03.2023 - 08.2023
- Followed up on outstanding issues to complete resolutions and maintain customer satisfaction.
- Identified crisis calls and arranged for emergency assistance to resolve important problems.
- Coordinated timely solutions to guests' issues by coordinating proactively with operations team.
- Assisted inbound callers with payment information and support by skillfully operating multiple administrative systems.
- Maintained good call control to quickly uncover questions and keep call times low.
- Documented caller information in delivery system to initiate standard responses based on particular needs.
- Assisted call-in customers with questions and orders.
Manager
Yeshi Kitfo
12.2021 - 02.2023
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Onboarded new employees with training and new hire documentation.
Hostess
Yeshi Kitfo
05.2021 - 11.2021
- Answered customer questions about hours, seating, and menu information.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Education
Associate of Science - Computer Science
Bunker Hill Community College
Charlestown, MA12.2024
Skills
- Training and Development
- Project Management
- Stuff training
- Analytical and Critical Thinking Interpersonal Communication
- Good Telephone Etiquette
- Data Entry
- Organization and Time Management
- Planning and Coordination
- Quality Assurance
- Python Programming
- Database Programming and SQL
Timeline
Telecommute Customer Care Associate (Remote)
Colonial Parking Inc.
03.2023 - 08.2023
Manager
Yeshi Kitfo
12.2021 - 02.2023
Hostess
Yeshi Kitfo
05.2021 - 11.2021
Associate of Science - Computer Science
Bunker Hill Community College
Similar Profiles
Suzan SelimSuzan Selim
Senior Accountant at Colonial Parking, Inc.Senior Accountant at Colonial Parking, Inc.
Alexis JonesAlexis Jones
Valet at Colonial ParkingValet at Colonial Parking
Claude SmithClaude Smith
Customer Care Escalations Specialist at Colonial ParkingCustomer Care Escalations Specialist at Colonial Parking