Eglantina Doda
Novi,USA
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
• Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
• Encouraging the Teams and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
• Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Luxury Manager and Key Holder
Cooper & Binkley Jewelers
01.2025 - Current
- Implemented strategic initiatives to drive team performance and achieve organizational goals.
- Working closely with CEO and Store Manager to achieve store goals by developing and executing strategic plans and performance metrics.
- Opening and closing procedures, responsible for unlocking and securing the store at the beginning and end of each business day.
- Cash Handling: menage cash register, process transaction, handle cash, and preparing bank deposit, ensure the cash drawers are balanced at the end of the shift.
- Analyzed performance metrics to identify areas for improvement and implement corrective actions.
- Maintained professional, organized, and safe environment for employees and costumers.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Accomplished multiple tasks within established timeframes.
Jared Luxury Fashion & Timepiece Manager
Signet Jewelers - Jared Jewelers
07.2024 - 01.2026
- Demonstrated extensive knowledge of various gemstones, metals, and jewelry designs to educate customers on the quality and value of different pieces
- Built strong relationships with clients through effective communication, ensuring repeat business and referrals
- Utilized point-of-sale systems to process sales transactions accurately and efficiently while maintaining a high level of attention to detail
- Handled customer inquiries regarding repairs, resizing, or customization requests for their purchased jewelry items
- Achieved monthly sales targets consistently by effectively upselling complementary products such as matching earrings or bracelets with purchased rings or necklaces
- Verified timecards and attendance records to calculate hours worked and ensure compliance with company policies
- Maintained employee records in the payroll system, including new hires, terminations, and changes to salary or benefits
Assistant Store Manager
Walmart
10.2016 - 07.2024
- Plan Business
- Understands and plan to improve the P&L Creates and communicates merchandise plane
- Leading the others
- Motivates team to meet goals and perform at high standers
- Exhibits total store mindset Developing Others
- Listening to associates and acts on their ideas, questions, or concerns Provide role clarity to teams
- Use data and policy to make good decisions quickly
- Walmart - Food/Consumables Menager Novi, MI
- 01/2018 - 07/2021
- Empower the team to take ownership
- Recognize the associate for the job well done
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and costumers Walmart - Jewelry Sales Associate
- Novi, MI
- 10/2016 - 01/2018
- Displayed merchandise by arranging in appealing ways to boost sales.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
Jewelry Specialist
self employed
03.2013 - 05.2016
- Self-employed - Jewelry Business Owner Tirane, Albania
- 03/2013 - 05/2016
- Prepared bank deposits and handled business sales, returns and transaction reports.
- Consulted with customers to assess needs and propose optimal solutions.
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
- Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
- Trained new employees on proper protocols and customer service standards.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic
Education
High School Diploma -
Partizani
Tirane, Albania 06-2000
Skills
- Assistant Manager Experience
- Management
- Payroll
- Merchandising
- Pricing
- Organizational skills
- Recruiting
- Budgeting
- Leadership
- Continuous improvement
- Purchasing
- Communication skills
- Inventory Control
- Sales
- Profit & Loss
- Strategic Planning
Certification
- GIA Certification
- July 2023 to Present
Timeline
Luxury Manager and Key Holder
Cooper & Binkley Jewelers
01.2025 - Current
Jared Luxury Fashion & Timepiece Manager
Signet Jewelers - Jared Jewelers
07.2024 - 01.2026
Assistant Store Manager
Walmart
10.2016 - 07.2024
Jewelry Specialist
self employed
03.2013 - 05.2016
High School Diploma -
Partizani
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