I am a community driven leader with Director of Operations experience. I have a deep commitment to both organizational excellence and human well being. My leadership philosophy is rooted in the belief that thriving businesses are built on strong relationships with clients, team members, and the communities we serve. I prioritize creating systems that support operational efficiency while fostering a culture of trust, collaboration, and care. Ensuring the well being of both clients and team members is not just a value, but a strategic priority that guides every decision I make.
Overview
9
9
years of professional experience
Work History
Real Estate Agent
Self-employeed
Beaufort, NC
07.2025 - Current
Negotiate property transactions to achieve favorable terms for clients.
Develop comprehensive marketing strategies to increase property visibility and attract buyers.
Conduct market analysis to determine competitive pricing and investment opportunities.
Assist clients in navigating real estate regulations and compliance requirements.
Resolve client concerns related to home purchases
Assist clients in navigating complex real estate transactions, guiding them through every step of the process.
Build lasting relationships with fellow agents, brokers, attorneys, inspectors, and other industry professionals to create an extensive professional network that benefits clients.
Manage transaction timelines to ensure deadlines are met and deals closed on time, leading to satisfied clients and repeat business.
Generate new leads through networking events, referrals, and social media marketing efforts.
Director of Operations
Mills Coin & Co Real Estate Group
Asheville, NC
06.2017 - 12.2025
Streamlined operational processes to enhance efficiency across multiple large residential listing projects.
Developed and implemented strategic initiatives to improve service delivery, client satisfaction and expectations.
Managed real estate contract transactions from start to finish.
Assisted team leaders in executing large scale developer projects.
Mentored and coached team members to foster team alignment.
Analyzed business operations and implemented strategies to improve operational cohesiveness.
Analyzed market trends and collaborated on strategic planning for operational adjustments and marketing advantage.
Mentored team members in best practices for process improvement, fostering a culture of continuous development.
Collaborated with team leaders to define long term operational strategies for continual lead growth and flow.
Oversaw daily operations across multiple platforms, ensuring seamless coordination and efficient execution of tasks.
Oversaw day to day production activities, managed floor opportunity schedules and calendars
Attended multiple meetings with developers, builders and team listing leaders to assure a smooth process in marketing, and transactions.
Lead coordinator, ensuring all leads were responded to in a timely manner and assigned to the appropriate team member.
Agents Services Representative
Beverly-Hanks & Associates
Asheville, NC
01.2017 - 06.2017
Streamlined document management systems to improve efficiency in information retrieval.
Provided comprehensive support to agents, ensuring a high level of productivity and success.
Transaction coordinating for multiple realtors in the North Asheville Office.
Sending contracts to mortgage company, realtors, and attorney in a timely manner.
Prepare and send documents via DocuSign, Dotloop, and/or Skyslope
Coordinate photographer and floor plan drawings for new listings.
Maintain individual customer files and process routine correspondence between our agency, the client and/or company
Education
Certification - NC Real Estate License
Cumbie And Trull
Asheville
10.2016
Bachelor of Science - Theatre Education
Appalachian State University
Boone, NC
05.2003
Skills
Strong and efficient organizational skills
Excellent teamwork; also can work well independently
Team Leadership
Highly professional
Negotiation
Lead follow up
Client-oriented
Client management
Client expectations
Community Driven
Administrative support
Comparative market analysis
Clean driving record
Active North Carolina real estate license
Carteret County Association of Realtors
Real estate development
Contracting
Accomplishments
Managed a team of six real estate agents who were the top grossing team 5 years in a row.
Collaborated with my team in the marketing and development of 45 Asheland, 55 S Market, 145 Biltmore, Bauhaus South Slope and many other development projects in Downtown Asheville.
Successfully owned an international whitewater kayak distribution business creating practices and strategies from the ground up.