Egypt Young
Houston,TX
Summary
Dynamic paralegal and customer service representative with a proven track record at numerous companies , excelling in legal document preparation and case management. Demonstrated exceptional client communication and negotiation skills, achieving significant efficiency improvements. Proficient in legal research, document drafting, communication, training others, and contributing to streamlined operations and enhanced support. Adaptable and detail-oriented, committed to delivering high-quality results.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Paralegal
Radius Global
Remote
09.2024 - Current
- Drafted routine legal documents, including pleadings, motions, and affidavits to minimize attorney workload.
- Coordinated court calendars and critical timelines for seamless workflow.
- Streamlined operations through meticulous organization of legal documents and communications.
- Supported counsel in preparing responses to discovery inquiries.
Collections Agent(Temp)
Radius Global
Remote
08.2024 - 09.2024
- of busy and productive group.
- Negotiated to collect balance in full.
- Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.
- Provided exceptional customer service by empathizing with clients'' financial situations while working towards mutually beneficial solutions.
- Increased productivity levels through efficient time management and prioritization of daily tasks.
- Exceeded monthly targets consistently as a result of strong negotiation skills combined with effective account management strategies.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Enhanced client relationships by consistently maintaining clear communication and promptly addressing concerns.
- Managed past due collection calls, skip tracing, outside collections agency coordination and litigation activities.
- Complied with fair debt practices and regulatory guidelines and kept current with changing regulations.
- Counseled debtors on payment options and arranged installment agreements.
- Persistently reached out to customers with extremely past due accounts to recover lost revenue.
- Trained new collections representatives on collections processes and incentivized team members to achieve production goals.
- Maintained strict compliance with all federal, state, and company regulations during each step of the collections process.
- Collaborated with various departments to ensure accurate billing information and resolve any discrepancies promptly.
- Negotiated with account holders to devise repayment plans and minimize collections receivables.
- Contributed to a positive team atmosphere by providing support, sharing knowledge, and participating in departmental initiatives.
- Maximized revenue recovery through diligent research, verification of debtor information, and persistent contact efforts.
Civil Intake Clerk
Harris County District Clerk
Houston, TX
02.2024 - 08.2024
- Developed a comprehensive knowledge of court procedures and policies, enabling effective support for staff and clients alike.
- Provided exceptional customer service to clients seeking guidance on navigating the civil intake process.
- Conducted thorough research when needed to assist court personnel in locating pertinent information related to specific cases or statutes.
- Streamlined document management for easy access to case files, enhancing overall productivity.
- Assisted attorneys with case preparation, aiding in the organization of documents for court proceedings.
- Adapted quickly to changing workload demands, demonstrating flexibility in prioritizing tasks under tight deadlines without compromising quality or accuracy of work product.
- Expedited the intake process by accurately entering case information into the court''s database system.
- Enhanced client satisfaction by providing timely and professional assistance with inquiries and requests.
- Reduced errors in data entry through meticulous attention to detail, ensuring accuracy in case information.
- Improved case processing efficiency by organizing and maintaining accurate records of civil cases.
- Served as a reliable resource for colleagues by offering support and sharing knowledge in areas of expertise, fostering a collaborative work environment.
- Contributed to office-wide initiatives aimed at improving overall service delivery and operational efficiencies.
- Maintained strict confidentiality of sensitive legal information, upholding ethical standards within the workplace.
- Managed a high volume of incoming calls, directing clients to appropriate resources while maintaining professionalism and courtesy.
- Collaborated with colleagues, facilitating efficient workflow and timely completion of tasks.
- Coordinated effectively with other departments to ensure seamless integration of client needs across various court functions.
- Exceeded performance metrics by consistently meeting deadlines with high-quality work output.
- Participated in ongoing training opportunities to remain current on industry best practices and maintain proficiency in job-related skills.
- Provided assistance to attorneys and court personnel in courtroom
- Reviewed court documents to process subpoenas, motions and pleadings.
- Prepared court documents for filing in alignment with established protocols to support compliance.
- Maintained and updated electronic databases to accurately and securely store court documents.
- Prepared court orders and judgments for signature.
- Responded to in-person and telephone requests for information from general public, attorneys and other involved parties.
- Examined legal documents submitted to courts for adherence to laws and court procedures.
Technical Support Specialist
Blink
Remote
03.2023 - 02.2024
- Improved customer satisfaction by efficiently resolving technical issues and providing timely support.
- Troubleshot networking issues including connectivity problems, slow speeds, or complete outages effectively restoring service functionality promptly.
- Resolved Number technical support inquiries per day.
- Documented support interactions for future reference.
- Trained new hires on technical support procedures, contributing to overall team success and performance improvement.
- Provided remote support for a wide range of software and hardware issues, maintaining strong customer relationships.
- Escalated critical incidents requiring specialized expertise to appropriate departments, facilitating swift resolutions.
- Recorded and maintained relevant notes for each client and work order.
- Provided high-level technical support by resolving inquiries by phone, e-mail and web consistent with department and team service levels and goals.
- Enhanced team productivity by streamlining troubleshooting processes for faster issue resolution.
- Walked individuals through basic troubleshooting tasks.
- Managed high-volume ticket queues while maintaining exceptional levels of customer service and satisfaction.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Reduced response time with effective communication skills, ensuring customers received prompt assistance.
- Documented all client interactions thoroughly in the incident management system, allowing for efficient tracking of recurring issues and trends.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Developed comprehensive knowledge of company''s products and services to provide accurate solutions to client inquiries.
- Tracked computer equipment, peripherals and network servers via master documentation in Excel.
- Achieved high first-call resolution rates through diligent troubleshooting efforts and comprehensive product understanding.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Served as a subject matter expert within the team for specific technologies or products, sharing knowledge with colleagues when needed.
- Used ticketing systems to manage and process support actions and requests.
- Managed high levels of call flow and responded to technical support needs.
- Researched and identified solutions to technical problems.
- Diagnosed and troubleshot hardware, software and network issues.
- Patched software and installed new versions to eliminate security problems and protect data.
- Installed, configured and maintained computer systems and network connections.
Customer Service Supervisor
American Income Life Insurance Company
Remote
08.2022 - 08.2023
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Coached employees through day-to-day work and complex problems.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Enhanced team productivity through regular coaching, feedback, and performance evaluations.
- Demonstrated exceptional problem-solving abilities in navigating challenging customer scenarios and finding solutions that met their needs as well as aligned with company policies.
- Maintained up-to-date knowledge of company products and services, effectively communicating changes to the team for seamless customer support.
- Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
- Managed escalated calls with diplomacy, successfully deescalating situations while ensuring satisfactory resolutions for both parties involved.
- Coached team members to deliver hospitable, professional service while adhering to set service models.
- Streamlined workflow processes for increased efficiency in handling customer inquiries and complaints.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Assessed team performance through regular reporting, identifying opportunities for further skill development and training initiatives.
- Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.
- Led regular customer service meetings to review progress identify challenges and provide feedback.
- Researched and corrected customer concerns to promote company loyalty.
- Evaluated individual performance metrics to identify areas of improvement, providing targeted coaching to boost results.
- Reduced employee turnover by cultivating a supportive culture focused on professional growth opportunities and recognition of achievements.
- Developed comprehensive training materials for new hires, ensuring consistent knowledge and skill development across the team.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Identified customer service trends to provide recommendations for process and procedural improvements.
- Created customer support strategies to increase customer retention.
- Implemented effective scheduling strategies to optimize staff coverage during peak hours and minimize wait times for customers.
- Conducted regular quality assurance checks on team interactions with customers, ensuring adherence to company standards.
- Created, prepared, and delivered reports to various departments.
- Monitored call center data to assess trends, proactively implementing solutions for identified issues.
- Championed a customer-centric approach within the team, consistently encouraging empathy and understanding when interacting with clients.
- Fostered strong relationships with key accounts by providing personalized care and attention in managing their concerns.
- Facilitated cross-functional initiatives between teams for improved coordination in addressing complex customer needs.
- Streamlined call handling processes to improve response time and efficiency.
- Boosted customer satisfaction ratings, conducting in-depth analysis of feedback and implementing necessary changes.
Cashier
HEB Grocery Store
Spring, TX
09.2019 - 01.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Stocked, tagged and displayed merchandise as required.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Promoted store promotions and incentive programs to increase overall sales revenue.
Education
Bachelor Of Arts - History/ Political Science
University of Houston
Houston, TXBachelor Of Arts - History
Lamar University
Beaumont, TXParalegal Certification - Paralegal Studies
Post University
Waterbury, CT04.2022
High School Diploma -
Carl Wunsche Sr Highschool
Spring, TX06.2021
Skills
- Legal research
- Proficient in MS office
- Case management
- Client communication
- Office administration
- Document drafting
- Document preparation
- Calendar management
- Administrative support
- Research and data collection
- Legal writing
- File organization
- Proofreading
- Attorney support
- Trial preparation assistance
- File and records management
- Case summaries
- Litigation support
- Records management
- Document filing
- Legal compliance
- Legal transcription
- Court filing
- Database research
- Exhibit preparation
- Contract review
- Legal analysis
- Exceptional writer
- Discovery management
- Project management
- Negotiation
- Civil law
- Court transcription
- Risk management
- Alternative dispute resolution
- Evidence analysis
- Compliance monitoring
- Witness interviewing
- Calendar oversight
- Power of attorney
- Troubleshooting complex problems
- Property law knowledge
- Legal evaluation
- File pleadings
- Public records research expertise
- Motion drafting
- Case file organization
- Policy research
- Legal case files
- Document control support
- Documenting
- Legal research skills
- Client intake procedures
- Critical thinking
- Legal document preparation
- Client support
- Multitasking
- Customer service
- Legal correspondence
- Case file management
- Workload management
- Deadline monitoring
- LexisNexis
- Filing system organization
- Legal and court processes
- Appointment scheduling
- Legal terminology
- Slack
- Cisco jabber
- Artiva
- Son of hud
- Debt manager
- Efile Texas
- Jweb
- Bond acceptance on tros
- Adaptability
Certification
- Paralegal
- Microsoft
- Customer Service
Languages
German
Professional Working
Timeline
Paralegal
Radius Global
09.2024 - Current
Collections Agent(Temp)
Radius Global
08.2024 - 09.2024
Civil Intake Clerk
Harris County District Clerk
02.2024 - 08.2024
Technical Support Specialist
Blink
03.2023 - 02.2024
Customer Service Supervisor
American Income Life Insurance Company
08.2022 - 08.2023
Cashier
HEB Grocery Store
09.2019 - 01.2022
Bachelor Of Arts - History/ Political Science
University of Houston
Bachelor Of Arts - History
Lamar University
Paralegal Certification - Paralegal Studies
Post University
High School Diploma -
Carl Wunsche Sr Highschool