Ehab Louka

• Configured hardware, devices, and software to set up work stations for employees.
• Managed hardware and software inventory, ensuring timely updates and replacements as needed.
• Maintained servers and systems to keep networks fully operational during peak periods.
• Provided exceptional customer service by promptly addressing problems reported by endusers.

-Repair Smart devices (Iphone, Ipad, Samsung), Laptops, Desktops and printers software and hardware.

- Installing and configuring security systems (Reolink POE & Night Owl cameras) and smart home systems (Amazon & Google).

• Developed custom IT solutions to address specific business needs, driving operational improvements and cost savings.
• Collaborated with other departments to help meet IT needs and properly integrate and secure systems.
• Reduced downtime by promptly addressing hardware and software issues, ensuring minimal impact on business operations.
• Optimized helpdesk performance through process improvements, enabling faster response times and increased user satisfaction levels.
• Install, Implement, configure and manage servers (2003, 2012, 2016, hyper V and VM ware).
• Manage & configure microsoft office 365 emails, plans and installation.
• Implement and configure file servers.