Sanchezz Bowie
Philadelphia,PA
Summary
Accomplished Customer Success professional with a proven track record of building strong client relationships, driving business growth, exceeding performance targets, and implementing customer retention strategies. Skilled in analyzing customer data, resolving inquiries, and delivering tailored solutions to enhance customer experience and loyalty. Strong communication and adaptability in changing market trends.
Overview
6
6
years of professional experience
1
1
year of post-secondary education
2
2
Certifications
Work History
Transportation Security Officer
Transportation Security Administration, TSA
06.2024 - Current
- Completed extensive training in emergency response protocols related to fire safety and hazardous material handling
- Responded to critical security incidents by applying standard operating procedures designed to minimize loss of life and damage to property.
Supervisor
The United States Postal Service
Philadelphia, PA
01.2024 - 05.2024
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Within two months I reduced processing times by 30% and increase overall productivity by 25%, allowing us to serve more customers and improve our customer satisfaction ratings
City Carrier
United States Postal Service
02.2020 - 12.2023
- My role as a mail carrier consisted of maintaining a 95% or higher on-time delivery rate, despite facing adverse weather conditions on a daily basis
- I successfully navigated through challenging road conditions and fulfilled my day-to-day tasks of delivering mail promptly to customers
- This consistent level of performance not only satisfied customers but also reflected my commitment to meeting and surpassing delivery standards.
Billing Administrator
Daily Dove Care
05.2018 - 10.2020
- The daily tasks involved reviewing employee accounts and compensation, communicating with insurance providers and state agencies while following HIPAA regulations, interpreting medical terminology for accurate coding, and manually entering new hire data into the PATCH database for security and insurance compliance
- Successfully completing these tasks within a typical workday demonstrated effective time management and attention to detail.
Dietary Supervisor
The Philadelphia Protestant Home
08.2018 - 05.2020
- One of my primary responsibilities in this role is to conduct safety talks, communicate training needs to management, oversee employee performance, provide guidance and support, and identify opportunities for professional development
- One noteworthy achievement was implementing a new safety protocol that resulted in a significant reduction in workplace accidents and injuries.
Education
Bachelors in Psychology - undefined
The University of Maine
12.2023 - Current
Secondary School in Finance - undefined
Philadelphia Virtual Academy
09.2017 - 6 2019
Skills
Emotional Intelligence
Certification
Introduction to Psychology
Timeline
Transportation Security Officer
Transportation Security Administration, TSA
06.2024 - Current
Introduction to Psychology
05-2024
Psychological First Aid
05-2024
Supervisor
The United States Postal Service
01.2024 - 05.2024
Bachelors in Psychology - undefined
The University of Maine
12.2023 - Current
City Carrier
United States Postal Service
02.2020 - 12.2023
Dietary Supervisor
The Philadelphia Protestant Home
08.2018 - 05.2020
Billing Administrator
Daily Dove Care
05.2018 - 10.2020
Secondary School in Finance - undefined
Philadelphia Virtual Academy
09.2017 - 6 2019
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