Lanell Gates
82-48 135th St Apt 5p Briarwood,NY
Summary
Detail-oriented professional with strong technical skills and the ability to learn quickly looking to further myself in achieving my goals. I'm a critical thinker with extreme determination, dedication and desire to get the job done by any means. I'm hard working, loyal and efficient and willing to push others to better themselves through my leadership.
Overview
19
19
years of professional experience
Work History
Transportation Security Officer
Department Of Homeland Security, TSA
75-20 Astoria Blvd Suite 300, East Elmhurst, NY 11370 United States
05.2018 - Current
- Used x-ray scanners to check items for signs of unauthorized materials.
- Upheld strong customer service standards while completing screenings.
- Challenged suspicious individuals accessing restricted areas to prevent unauthorized entry.
- Monitored and conducted passenger screening.
- Noted possible security issues and performed additional reviews.
- Watched each individual to assess demeanor and look for suspicious behavior.
- Verified integrity and accuracy of travel documents such as tickets and passports prior to authorizing passage.
- Completed in-depth searches of individuals and baggage to check for devices, weapons and other prohibited items.
- Utilized metal detectors, wands and X-ray screening machines to perform thorough check of individuals, belongings and cargo.
- Protected vessels, passengers and crew by testing items and individuals for explosive material residue.
- Patrolled sterile area and checkpoint areas every morning to protect facilities and travelers.
- Manually searched carry-on or checked baggage containing suspect items such as weapons or liquids exceeding volume limits.
- Directed passengers clearly for quick movement through security screening process.
- Conducted pat-downs and hand-held wand searches of passengers when machine alarms indicated further inspection.
- Searched individuals and baggage for devices, weapons and other prohibited items.
Infantry Soldier
United States Army National Guard
Farmingdale, new york
10.2015 - Current
- Authored daily activity, incident, safety, repair and irregularity reports including equipment and property damage, theft, unauthorized presence or unusual occurrences.
- Led diverse training simulations to prepare teams for combat and emergency situations.
- Completed hours of patrols of assigned areas within operations areas.
- Improved inventory control accuracies, ensuring proper maintenance of rifles, machine guns, mortars and hand grenades.
- Led training on weapons systems for CROWS.
- Monitored and authorized access to restricted areas by employees and visitors to guard against theft and incursion.
- Provided fast and accurate emergency response to injured teammates, providing first aid and Buddy Care.
- Managed receipt, storage and issue of ammunition processes.
- Maintained rifles, machine guns, mortars and hand grenades and accounted for all weapons.
- Patrolled restricted areas and authorized access for permitted personnel.
- Instructed personnel on environmental hazard reduction and PPE use, driving standardized procedures and supporting team health and performance.
- Trained diligently on gym equipment and exercise courses to achieve combat resilience and advance in both rank and skill level.
Package Handler
FedEx:Ground
03.2015 - Current
- FedEx Ground - 83-15 24th Ave East Elmhurst Loaded products weighing up to 70 pounds onto trailers for delivery.
- Moved freight, stock and other materials to and from storage and production areas and loading docks.
- Reported all equipment failures and malfunctions to supervisor.
- Operated forklifts and other heavy machinery safely.
- Loaded completed orders on pallets according to delivery numbers.
- Assisted in loading delivery trucks with prepared packages.
- Operated forklifts and pallet jacks to move, pick up or store products.
- Protected company inventory by maintaining and organizing storage areas.
- Disposed of debris and hazardous materials properly to avoid contamination.
- Resolved conveyor system issues by clearing jams and blockages.
- Used scanners to track parcel information, condition or receipt.
- Protected items by wrapping in cling film, padded moving blankets and tape.
Store Grocery Clerk
A&P-PATHMARK
01.2009 - 06.2015
- Stock shelves with product, provide customer service, ensure safe environment for both customers and employees.
- Stocked and replenished merchandise according to store merchandising layouts.
- Priced merchandise, stocked shelves and took inventory of supplies.
- Cleaned and organized the store, including the checkout desk and displays.
- Alerted customers to upcoming sales events and promotions.
- Identified potential shoplifters and alerted management.
- Trained 2-4 new sales associates each quarter.
- Completed all point of sale opening and closing procedures, including counting the contents of the cash register.
- Handled all customer relations issues in a gracious manner and in accordance with company policies.
- Welcomed customers into the store and helped them locate items.
- Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
- Mentored new sales associates to contribute to the store's positive culture.
Overnight Stock Clerk
DAN'S SUPREME KEYFOOD
03.2005 - 01.2009
- Stocked shelves with product, provided receiving duties for outside vendors making deliveries.
- Maintained established merchandising standards, including window, sales floor and promotional displays.
- Answered customer telephone calls promptly and in an appropriate manner.
- Supervised and directed all merchandise and shipment processing.
- Worked with the management team to implement the proper division of responsibilities.
- Cultivated a customer-focused shopping environment by greeting and responding to all customers in a friendly manner.
- Mentored new sales associates to contribute to the store's positive culture.
- Cleaned and organized the store, including the checkout desk and displays.
Education
High School Diploma -
NEW YORK CITY COLLEGE oF TECHNOLOGY
Skills
- Effective team leader
- Trained in emergency response
- Supply and logistics planning
- Extremely organized
- Strong verbal communication
- Firearms safety training
- Trained in defensive tactics
- Intelligence gathering techniques
- Valid Military driver’s license
- Small arms weapons specialist
- Inventory control procedures
- Employee scheduling
- Loss prevention
- Store planning and design
- Time management
- Detail-oriented
- Excellent multi-tasker
- Flexible schedule
Work Experience
- Salary: $70,448.00 USD per year
- Hours per week: 40
- Pay Plan: SV Grade F
References
- Sandra Bissoon 718-350-9641
- Michelle Virgilio 917-613-4432
- Rebecca Vera 917-584-2770
- Nicholas Pipczynski 631-566-8499
- Georges Fontaine 631-639-6347
Skills
Closing, customer relations, customer satisfaction, customer service, delivery, forklifts, inventory, Team leader, machinery materials, merchandising, problem solver, Fast learner, Retail sales, self-motivated, Shipping, store merchandising, supervisor, team player, Troubleshooting
Accomplishments
- Army Achievement Medal 2x
Timeline
Transportation Security Officer
Department Of Homeland Security, TSA
05.2018 - Current
Infantry Soldier
United States Army National Guard
10.2015 - Current
Package Handler
FedEx:Ground
03.2015 - Current
Store Grocery Clerk
A&P-PATHMARK
01.2009 - 06.2015
Overnight Stock Clerk
DAN'S SUPREME KEYFOOD
03.2005 - 01.2009
High School Diploma -
NEW YORK CITY COLLEGE oF TECHNOLOGY
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