Paul Michael Eyamba
Scrum Master
Gaithersburg,MD
Summary
Scrum Master with the ability to understand and build complex systems with an interest in software development and system solutions and a desire to resolve business issues while serving as a liaison between clients, developers, and cross-cultural teams. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
4
4
Certifications
1
1
Language
Work History
Transportation Security Officer/Training Instructor/On-boarding Coach/ Acting Lead
Transportation Security Administration, Dulles Inter. Airport
Sterling, VA
03.2018 - 03.2022
- Providing aviation security by conducting proper interior and exterior screening procedures using federally approved standards for the traveling public as part of the DHS multi-layered risk-based security system while providing great customer service
- Checking all personal identification and necessary travel documents for any signs of fraud or alterations and issuing visitor badges as required
- Operating and calibrating explosive trace detector machinery, walk-thru metal detectors, and hand-held metal detectors daily, scheduling personnel rotations and meal breaks
- Scanning and interpreting x-ray images of passenger carry-on and accessible property, including checked baggage, in search of potential threat items, immediate threat items, and other prohibited items
- Providing detailed and accurate information regarding opening and closing procedures for all screening areas and giving proper advisement when additional screening is needed such as pat downs
- Reviewing and submitting information on official forms for passenger counts, reports, sop audit logs, and hazardous materials and passenger traffic
- Working with management and other team leaders to ensure organizational goals are consistently achieved when presented with challenges with assignments and work schedules
- Operate a hand-held radio, cell phone or other communication devices as needed
- Completes reports by recording observations, information, occurrences, and surveillance activities; interviewing witnesses; obtaining signatures
- Training up to four on-boarding employees per year to aid in officially being certified as a transportation security officer.
Wheelchair Escort
ABM
Sterling, VA
06.2017 - 03.2018
- Escorting around 20 handicapped and non-handicapped airline passengers to their gates per day to make the security process easier
- Achieve monthly goals by retaining and deepening all passenger relationships through a needs-based approach and delivering exceptional client experience
- Carrying luggage and assisting immediate family to the airline gate on time and safely every time
- Maintain a clean and organized work environment for all passengers and co workers
- Promoted to lead escort during my tenure and trained seven Escorts for the fast-paced operation of the airport.
Survey Help Desk
Westat
Rockville, MD
03.2017 - 06.2017
- Making routine phone calls to public school systems for survey studies contracted by the U.S Government in a fast-paced 790+ user environment
- Handle, translate, respond to and direct incoming correspondence and calls, emails and filed paperwork in a timely manner
- Cut incident callback rate by 12% using technical analytical and communication skills to identify user needs and provide effective solutions
- Closed 95% of trouble tickets and inquiries on the first call without escalation
- Created help desk document with step-by-step instructions on how to solve some of the most common computer problems
- Awarded Employee of The Month twice for delivering outstanding technical support and customer service.
Customer Service/ Lead Cashier, Call Center Representative
Best Buy/ Geek Squad
Gaithersburg, MD
07.2011 - 08.2016
Education
B.S - Information Systems
University of Maryland
08.2016 - 05.2020
B.S - Information Systems
Towson University
08.2016 - 03.2017
Skills
Technical Troubleshootingundefined
Certification
PSM 1
Timeline
PSM 1
05-2022
PSM 2
05-2022
PSM 3
05-2022
SaFe
05-2022
Transportation Security Officer/Training Instructor/On-boarding Coach/ Acting Lead
Transportation Security Administration, Dulles Inter. Airport
03.2018 - 03.2022
Wheelchair Escort
ABM
06.2017 - 03.2018
Survey Help Desk
Westat
03.2017 - 06.2017
B.S - Information Systems
University of Maryland
08.2016 - 05.2020
B.S - Information Systems
Towson University
08.2016 - 03.2017
Customer Service/ Lead Cashier, Call Center Representative
Best Buy/ Geek Squad
07.2011 - 08.2016
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