Ehi A. Owens
Westbourough,MA
Summary
"I am a Dedicated and compassionate human service professional with over 10 years of experience delivering support and services to diverse populations. Proven track record of building strong relationships, advocating for clients' needs, and driving positive outcomes. Skilled in:
- Case management and counseling
- Program development and implementation
- Community outreach and collaboration
- Crisis intervention and conflict resolution
- Cultural competence and sensitivity
Committed to empowering individuals, families, and communities to achieve their full potential."
Overview
15
15
years of professional experience
Work History
Overnight Counselor
EMARC, Personal
05.2016 - Current
- Ensure that residence is maintained in a state of good repair, orderliness and is free from hazards
- Enforce all policies and procedures related to maintaining a safe and appropriate residential environment
- Assure that fire safety standards are met at all times
- Assist with inventory and maintenance of food and all household supplies
- Provide assistance with daily office and administrative functions e.g
- Filing, phone coverage, reception, setting up daily house logs, reviewing charts and documentation
- Maintain client confidentiality at all times
- Communicate to the other house management staff any information specific to the management and maintenance of the facility that occurs during shift.
Assistant Program Director
EMARC
01.2014 - 05.2016
- Overall supervision of the medical health, nutritional standards, educational and general welfare of the residents.
- Participates in the development of the Individual Service Plan and its periodic review, in collaboration with other participants
- Assumes overall responsibility of house and resident funds and limits access to funds by other staff
- Determines, approves and manages all expenditures for the smooth running of the house
- Develops and maintains staffing schedules as per master schedule
- Assumes responsibility for scheduling relief and/or covering vacant positions as they occur
- Assumes responsibility for delegating or performing vital operations (e.g., weekly food shopping, house maintenance, resident medical appointments, resident personal needs, etc.)
- Aids the Program Coordinator in soliciting, screening, and interviewing candidates for staff openings at the program
- Documented vitals, behaviors, and medications in client medical records.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Kept clients engaged in social networks and communities for personal health and growth.
- Consulted with supervisors to assess cases and plan strategies for enhancing care.
- Determined specific needs and provided most appropriate level of services for patient well-being.
- Helped clients manage money, pay bills, and shop for groceries or personal items.
- Monitored clients to assess and report physical and behavioral changes to supervisors.
- Supervised daily activities and provided assistance to staff.
- Transported clients to medical and dental appointments to provide support.
- Updated patient files with current vitals, behaviors, and other data relevant to treatment planning.
- Educated clients and family members on relevant topics to support independent living.
Relief Residential Counselor
Bay Cove Human Services
01.2012 - 01.2016
- Monitored and documented client progress toward meeting goals and objectives.
- Addressed behavioral and emotional needs of residents through activities and interventions, increasing resident socialization, interpersonal, and social skills.
- Encouraged clients to develop self-advocacy skills and to become active participants in own treatment plans.
- Resolved conflicts by performing in-time crisis intervention and enforcing discipline and behavior metrics.
- Assisted residents with transitioning into new living environment and maintained strong relationships with residents.
- Solved grievances and complaints by collaborating with residents.
Overnight Counselor
MAB Community Services
01.2011 - 08.2015
- Maintained confidentiality of records relating to clients' treatment.
- Guided clients in developing skills and strategies for dealing with problems.
- Offered guidance and advice to help cultivate self-esteem and community involvement.
- Engaged clients in conversation to determine feelings and apprehensions.
- Supervised team of residential counselors while managing 24-hour residential facility for adults with brain injury.
- Prepared and maintained records and case files detailing clients' personal and eligibility information, services provided and relevant correspondence.
- Mobilized case management system to document service delivery and case progress.
- Administer Medications
Awake Overnight Manager
Victory Programs Inc
08.2009 - 07.2015
- Supervised personnel working overnight in [Type] area to support safe operation and maximize productivity efficiencies.
- Offered administrative oversight by maintaining routine records and performing variety of clerical work activities related to operations.
- Trained and mentored new and existing staff to achieve best practices.
- Restocked inventory on shelves by unpacking backroom boxes and filling empty space on shelves with appropriate items.
- Created nightly shift task lists to assign duties to each employee.
- Educated patients on possible drug interactions, potential side effects, and optimal methods of administration.
- Ordered all pharmacy supplies and kept check on inventory levels.
Education
Phlebotomy
Northern Essex Community College
Lawrence, Ma05.2010
High School Diploma -
George H. Middleton High
Tampa, Fl05.2005
Skills
- Clinical Documentation Mastery
- Superior Communication Skills
- Safety Requirements
- Client Analysis
- Oral and Writing Communication
- Community Service Programs
- Performance Documentation
- Case Management Proficiency
- Servant Leadership
- Psychiatric Population Familiarity
- Logging Paperwork
- MAP
- CPR AND FIRST AID
- Conduct interviews/hire, run background checks for state and dds and also check dppc case for new employees before hiring
REFERNCES
Carla Hands
Counselor
Victory Programs
(617)905-8442
Isi
Omega Homecare Systems Inc
Supervisor
(781) 408-9890
Isoken I.
Residential Coordinator
MAB Community Services
(857)294-9991
Under a year Work History
Amazon
Delivery Driver
Staffing Agency
Administrative Assistant/ Advertising Consultant
American Training
Program Director
Omega Homecare Systems Inc
Office Assistant
Tax Matters Of Florida (Remote)
Tax Preparer
These are jobs I’ve held less than a year . Ended for various reasons: seasonal, contracted , covid related, funding stopped,
Timeline
Overnight Counselor
EMARC, Personal
05.2016 - Current
Assistant Program Director
EMARC
01.2014 - 05.2016
Relief Residential Counselor
Bay Cove Human Services
01.2012 - 01.2016
Overnight Counselor
MAB Community Services
01.2011 - 08.2015
Awake Overnight Manager
Victory Programs Inc
08.2009 - 07.2015
Phlebotomy
Northern Essex Community College
High School Diploma -
George H. Middleton High