- I enjoy helping others and giving back to the community
- Youth mentor, providing guidance and support to empower the next generation of leaders
Ehliet Francis
Wichita,KS
Summary
Dynamic and results-driven professional with extensive experience at QuikTrip, excelling in cash handling and customer satisfaction. Proven track record of implementing process improvements that enhanced checkout efficiency and reduced wait times. Skilled in relationship building and training, fostering a collaborative environment that boosts team performance and customer loyalty.
Overview
7
7
years of professional experience
Work History
Clerk
QuikTrip
08.2022 - Current
- Managed cash register operations, ensuring accuracy in transactions and efficient customer service.
- Assisted customers with product inquiries, enhancing overall shopping experience through effective communication.
- Maintained inventory levels, conducting regular stock checks to minimize discrepancies and ensure availability.
- Trained new staff on operational procedures and company policies, fostering a collaborative work environment.
- Implemented process improvements that increased checkout efficiency, reducing wait times for customers.
- Monitored store cleanliness and organization, adhering to health and safety regulations consistently.
- Collaborated with team members to resolve customer complaints swiftly, improving satisfaction ratings significantly.
Sales Associate
Goodwill
09.2021 - 08.2022
- Provided exceptional customer service, addressing inquiries and resolving issues to enhance shopping experience.
- Trained new associates on sales techniques and store policies, fostering a collaborative team environment.
- Implemented effective merchandising strategies to optimize product displays and increase sales visibility.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
Production Worker
Pizza Hut
01.2020 - 11.2020
- Operated kitchen equipment to prepare food items efficiently.
- Assembled pizza orders accurately following standardized recipes.
- Maintained cleanliness and organization of workstations and dining areas.
- Monitored inventory levels to ensure timely restocking of supplies.
- Collaborated with team members to streamline workflow during peak hours.
- Maintained cleanliness of workstations, contributing to a well-organized work environment for increased productivity.
- Resolved issues quickly to maintain productivity goals.
- Organized work to meet demanding production goals.
Cashier in Giftshop
Sedgwick County Zoo
03.2019 - 02.2020
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted in training new cashiers on operational procedures and customer service standards.
- Maintained accurate cash drawer and reconciled discrepancies daily.
- Provided exceptional customer service, addressing inquiries and resolving concerns promptly.
- Monitored inventory levels of merchandise at the register to ensure availability for sales.
- Collaborated with team members to streamline checkout processes during peak hours.
- Developed positive relationships with patrons, contributing to an inviting shopping experience.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Education
No Degree - Psychology
Butler Community College
Andover, KS05-2025
Skills
- Telephone etiquette
- Customer satisfaction
- Cash handling
- Cash management
- Administrative tasks
- Prioritization
- Relationship building
- Quality control
- Quality management
Interests
Timeline
Clerk
QuikTrip
08.2022 - Current
Sales Associate
Goodwill
09.2021 - 08.2022
Production Worker
Pizza Hut
01.2020 - 11.2020
Cashier in Giftshop
Sedgwick County Zoo
03.2019 - 02.2020
No Degree - Psychology
Butler Community College