Eider Rayo

*Handle external customer concerns in a timely and professional manner on Caterpillar and Cummins engines

*I carry out supervisory responsibilities in accordance with organizational policies and applicable laws.

*responsible for interviewing, hiring and training employees; plan, assign and direct work; assess

*keep work and discipline employees; address complaints and resolve problems

*Establish analogies in similar processes with nitrogen and the new line of industrial gases

*Develops and maintains effective and efficient territory sales plan and time management systems

*Actively pursues and acquires, on an on-going basis, new and competitive accounts with emphasis on gases business and product sale agreements.

*Communicate by phone, e-mail and in person with customers, sales staff, store managers and others, inquiring about and providing information on cost, ordering and delivery times, etc.

• Developed cost estimates and project specifications for proposals.
• Interpreted blueprints and technical drawings to analyze upcoming projects.
• Participated in formal internal design reviews of proposed products and components.

*Supervise the training of inside sales associates in areas including product knowledge; company policies, processes, and procedures; and safety; ensures that all associates are trained to perform critical branch functions *Ensure associate grievances are effectively handled.

*Assists in maintaining, weekly, monthly, and annual reports based on company policies.

*Document and coordinate the distribution of competitive market activity to both management and other outside sales personnel.

*Make document export IMO-Gases, certificates of origin, proforma invoice, commercial invoice and content list; hazardous Material (MSDS)