Margarita Jaramillo
San Bernardino,CA
Summary
I am a Service focused professional dedicated to meeting and exceeding customer expectations. Offering many years of experience managing associates and coaching to foster successful client relationships. Lead Manager with experience managing service associates and providing feedback to develop associate skills. Known for exemplary communication and negotiation abilities. Adept leader accustomed to managing and coaching teams of associates.
Overview
21
21
years of professional experience
Work History
Lead Manager
Wingstop Restaurant
San Bernardino, CA
08.2023 - Current
- Planned, organized and coordinated activities of subordinates to accomplish organizational goals.
- Managed staff by recruiting, selecting, orienting, training and disciplining employees; communicating job expectations; planning, monitoring and appraising job results.
- Reviewed daily operational reports from department staff ensuring accuracy of information provided.
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
Shift Manager
Del Taco Inc.
San Bernardino, CA
01.2021 - Current
- i run the shift and make sure my team works all duties.
- i make sure all prep is made for the day.
- I take orders. and hand out foods.
- open and close the store.
- and i handle all cash
Shift Manager
In n out burgers
Riverside
11.2003 - 12.2021
- Developed and maintained positive working relationships with staff, customers, and vendors.
- Monitored store operations to ensure compliance with company policies and procedures.
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
- Assisted in resolving escalated customer service issues in a timely manner.
- Provided coaching and guidance to team members when necessary to improve performance.
- Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
Crew Team Member
AM PM Gas Station
Riverside, CA
01.2020 - 10.2021
- Assisted customers with orders and inquiries.
- Organized stockroom shelves to maximize space efficiency.
- Maintained cleanliness of store by sweeping, mopping, and dusting surfaces.
- Greeted customers in a friendly manner upon entering the store.
- Restocked items on shelves as needed.
- Operated cash register accurately and efficiently.
- Answered customer questions regarding product features, pricing, availability.
- Provided excellent customer service at all times.
- Adhered to safety protocols when handling hazardous materials or working with heavy machinery.
- Performed store opening and closing procedures as directed by management team.
- Inspected equipment for proper functioning prior to use.
- Reported any maintenance issues immediately to supervisor or manager.
- Unloaded trucks of incoming merchandise in an organized fashion.
- Ensured that products are properly labeled before placing them on shelves.
- Monitored expiration dates of food products.
- Cleaned work areas regularly throughout shift.
- Swept, vacuumed and dusted areas periodically to maintain impeccable cleanliness.
Education
High School Diploma -
South Gate High
South Gate05-2004
Skills
- Strategic Planning
- Mentoring and Coaching
- Revenue development
- Operations Management
- Team building & leadership
- System optimization
- I speak english and spanish
- Patience and Persistence
- Strong Organization
- Stress Tolerance
- Cash handling expertise
- great customer service
- Food Prep Planning
- Hot and cold food preparation
- Training strategies
Languages
English
Professional
Spanish
Professional
Timeline
Lead Manager
Wingstop Restaurant
08.2023 - Current
Shift Manager
Del Taco Inc.
01.2021 - Current
Crew Team Member
AM PM Gas Station
01.2020 - 10.2021
Shift Manager
In n out burgers
11.2003 - 12.2021
High School Diploma -
South Gate High
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