Eidhan Santana
Hartford,CT
Summary
IT professional with proven expertise in software troubleshooting and cybersecurity best practices, honed through roles at Hartford Public Library and Metro Hartford Innovation Services. Excelled in enhancing user satisfaction and productivity by delivering top-tier technical and customer support. Bilingual in English and Spanish, demonstrating exceptional teamwork and a strong work ethic. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
1
1
year of professional experience
Work History
IT Intern /Digital Navigator
Hartford Public Library (Dwight Branch)
04.2024 - Current
- Improved user satisfaction by providing timely technical assistance to staff, and students.
- Provided instruction to lab users on proper use of equipment.
- Set up emails, reset passwords and assisted with printing
- Assisted with job applications and instructed in computer basics
- Assisted with mobile devices, downloading of apps and updates
- Conducted troubleshooting as requested
- Provided Tier 1 assistance to library patrons and staff
IT/Customer Service Representative Intern
Hartford Public Library (West Middle Campus)
09.2023 - 11.2023
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Greeted and welcomed HPL visitors
- Granted access to the building through computer and door release system
- Ensured that all visitors sign in as required by HPL policies and procedures
- Assist HPL staff with program support and technical/IT assistance
- Interpreted as needed for Spanish speaking individuals
IT Intern
Metro Hartford Innovation Services
03.2023 - 07.2023
- Provided technical support on site, resolving IT issues to maximize productivity for team members.
- Helped image computers and tablets
- Removed and crushed hard drives
- Scanned and asset tagged inventory
- Organized and coiled ethernet cables
Education
Associate of Science - Computer Science
Manchester Community College
Manchester, CT12.2024
Certification - CompTIA A+ Technician
Hartford Public Library
Hartford, CT06.2024
Skills
- IT support experience
- Software Troubleshooting Abilities
- Cybersecurity best practices
- Microsoft Office
- Bilingual in Spanish and English
- Customer Service
- Strong Work Ethic
- Technical Support
- Teamwork and Collaboration
- Help Desk Support
Timeline
IT Intern /Digital Navigator
Hartford Public Library (Dwight Branch)
04.2024 - Current
IT/Customer Service Representative Intern
Hartford Public Library (West Middle Campus)
09.2023 - 11.2023
IT Intern
Metro Hartford Innovation Services
03.2023 - 07.2023
Associate of Science - Computer Science
Manchester Community College
Certification - CompTIA A+ Technician
Hartford Public Library
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