Ei'easha Pryor
Chicago,IL
Summary
To utilize my professional expertise and work experiences to assist an organization in achieving their operational and strategic goals. This is accomplished by being Customer focused and working closely with the organization to understand their business operations, goals and objectives. Understanding the organization's operations and business objectives, alone and effective communications skills, is essential to identifying and providing the administrative and operational support skills that are necessary to achieve the organization's goals and objectives. Being Customer focused and goal oriented requires excellent client facing, team building, identifying and developing a training program including configuration management skills
Overview
16
16
years of professional experience
Work History
B & A Clerk
Amtrak
Chicago, Illinois
03.2023 - Current
- Organized and maintained filing systems for confidential documents.
- Performed data entry tasks to update customer accounts records.
- Scanned documents into digital formats ensuring accuracy of content.
- Organized physical files on an ongoing basis to ensure efficient retrieval times.
- Utilized computer software programs to create reports, labels, forms.
- Communicated with customers and employees to answer questions or explain information.
Lead Customer Service Agent
Amtrak
Chicago, Illinois
12.2021 - 03.2023
- Primarily in processing of all types of Amtrak tickets
- Responsible for the proper care and preventative maintenance of all station equipment
- Qualified with the operation of Arrow, RailRes/Stars and Quik- Trak
- This position is responsible for providing our passengers with superior customer service from inside the station to the platform.
- Organized and maintained filing systems for confidential documents.
- Organized physical files on an ongoing basis to ensure efficient retrieval times.
- Utilized computer software programs to create reports, labels, forms.
- Communicated with customers and employees to answer questions or explain information.
Lead Service Attendant
Amtrak
09.2014 - 12.2021
- Primarily responsible for creating a 'Welcoming Atmosphere' of hospitality for Amtrak passengers that results in exceeding Customer expectations
- Responsibilities include leading an On-Board team of professionals in a fast-paced environment that provides food services to passengers while ensuring compliance with all Federal, state and local regulations
- This position requires excellent interpersonal skills and communications and as you're often the client facing representative of Amtrak
- The timely execution of all job responsibilities is essential to meet train schedules - arrival and departure times.
Supervisor/Manager
Retail Management
03.2008 - 09.2013
- Managed or supervised staff of various major retail organizations - Sears, Carson, Family Dollar, LA Fitness and others
- Primary responsibilities included personnel administration (hiring, performance assessments, work schedules, etc.), employee training, inventory management & control and operational planning
- Opening and closing retail locations, closing out cash registers and related accounting functions - reconciliation account payables
- Also, performed clerical responsibilities and general office duties assuring that all company practices and rules were followed.
Education
Esthetics Program -
Paul Mitchell Schools
07.2012
Cosmetology Program -
Virginia College
10.2011
High School Diploma -
Thornton Township High School
05.2007
Skills
- Microsoft Office Suite (ACCESS, EXCEL, PowerPoint, MS Project, WORD)
- Timekeeping Software (WMS, SAP, Kronos)
Time In Current Role
6 Years
Willing To Travel
Yes
Total Experience
16 Years
Personal Information
Willing To Relocate: No
Current Job Title
B & A Clerk
Timeline
B & A Clerk
Amtrak
03.2023 - Current
Lead Customer Service Agent
Amtrak
12.2021 - 03.2023
Lead Service Attendant
Amtrak
09.2014 - 12.2021
Supervisor/Manager
Retail Management
03.2008 - 09.2013
Esthetics Program -
Paul Mitchell Schools
Cosmetology Program -
Virginia College
High School Diploma -
Thornton Township High School
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