Eila Uncapher
Boca Raton,FL
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
5
5
years of professional experience
Work History
Laboratory Assistant
Unilab
04.2023 - Current
- Handled hazardous materials responsibly following proper waste disposal procedures to minimize environmental impact.
- Processed patient specimens according to priority and documented results.
- Actively participated in lab safety inspections, identifying potential hazards and implementing corrective actions promptly.
- Maintained documentation on tests performed in lab.
- Tracked collected specimens by initialing, dating, and noting times of collection.
Collections Agent
Unilab
04.2023 - Current
- Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
- Processed payments and applied to customer balances.
- Negotiated to collect balance in full.
- Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.
Customer Service Representative
Chewy
02.2021 - 06.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Geek Squad Agent
Best Buy
01.2020 - 02.2021
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.
- Worked to build relationships with customers and built potential for additional sales.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
Education
Bachelor of Human Services -
Palm Beach State College
Lake Worth, FL05.2026
Associate of Arts -
Palm Beach State College
Lake Worth, FL12.2022
Skills
- Lab Safety Protocols
- Laboratory techniques
- Specimen Processing
- Technical Troubleshooting
- Microsoft Teams
- Problem-solving abilities
- Customer Service
Timeline
Laboratory Assistant
Unilab
04.2023 - Current
Collections Agent
Unilab
04.2023 - Current
Customer Service Representative
Chewy
02.2021 - 06.2021
Geek Squad Agent
Best Buy
01.2020 - 02.2021
Bachelor of Human Services -
Palm Beach State College
Associate of Arts -
Palm Beach State College
Similar Profiles
BENNET CAPARASBENNET CAPARAS
Group Product Manager at UnilabGroup Product Manager at Unilab
Mark Kevin CoronadoMark Kevin Coronado
Medical Sales Representative at UnilabMedical Sales Representative at Unilab
MIKAEL ALBERT M. RAZMIKAEL ALBERT M. RAZ
Professional Sales Representative at UnilabProfessional Sales Representative at Unilab