Eileen Adorno
Leominster,MA
Summary
Committed professional with a solid history of accomplishment in helping people handle emotionally-charged, life-threatening and dangerous situations. Knowledgeable about dispatch procedures and policies.
Overview
8
8
years of professional experience
Work History
Robert Half
04.2019 - 09.2019
- Ensure timely and accurate processing of vendor invoices, and timely payments to vendors
- Reconciliation and processing of monthly credit accounts
- Perform day to day financial transactions, including verifying, classifying, computing, posting and recording accounts receivables' data
- Generate financial statements and reports detailing accounts receivable status
- Receive orders, and enter into processing database
- Generate invoices for work performed.
Emergency Dispatcher
National Grid
11.2015 - 02.2018
- Dispatching of priority (emergency) and non –priority (non-emergency) work to field resources and ensure time response by field crews
- Effective management of field resources and workload to maximize efficiency of field resources, minimize field costs and ensure timely execution of work orders within appropriate time frames
- Monitor daily performance against key metrics (i.e
- Emergency response, appointments kept, etc.) to ensure key metrics are met
- Work set-up, scheduling, and dispatching of non-emergency work to maximize efficiency of field resources and ensure timely execution of work orders within appropriate time frames
- Contact customer as needed to ensure efficient management of work
- Training of new Dispatchers and Dispatch Assistant as needed.
Customer Service Representative
National Grid
01.2012 - 11.2015
- Handling Incoming customer calls and identifying and resolving customer account issues pertaining to meters, billing service, and collection issues
- Create and schedule service orders as needed for customer requests and handling emergency orders
- Manage collection issues such as payment agreements, extensions, and bill adjustments in accordance to company policy
- Processing and validating identifications and other documentation received through fax and e-mail to initiate customer accounts
- Processing work requests by call center employees for extended work on customer accounts.
Education
Bachelor of Science - Information Technology
Northeastern University
Boston05.2024
No Degree - Front End Software Developement
Promineo Tech
Phoenix01.2024
Associate of Arts - Liberal Arts
Quinsigamond Community College
Worcester2007
Skills
- Microsoft Office: Word, Excel, Power Point, Access Java, C#, C, SQL
- HTML/CSS, JavaScript
- Verbal and Written Communication
- Complex Problem-Solving
- Creative Solutions/Conflict Resolution/Crisis Management
- Microsoft Edge/Mozilla Firefox
- DevOps Engineering
- AngularJS
- Programming Skills
- Application Development/Web Applications
- Self Starter
- Technical Writing
- Embedded Systems Development Software
- Debugging
- Best Practices and Methodologies
- Scrum
Timeline
Robert Half
04.2019 - 09.2019
Emergency Dispatcher
National Grid
11.2015 - 02.2018
Customer Service Representative
National Grid
01.2012 - 11.2015
Bachelor of Science - Information Technology
Northeastern University
No Degree - Front End Software Developement
Promineo Tech
Associate of Arts - Liberal Arts
Quinsigamond Community College
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