Summary
Overview
Work History
Education
Skills
Timeline
Generic

Eileen A. Pereira

Las Vegas,Nevada

Summary

Results-Driven Management Professional experienced in streamlining operations and enhancing client satisfaction. Achieved significant improvements in productivity and profitability through effective leadership, talent development, and strategic planning. Focused on delivering exceptional service and continuously improving processes to drive organizational growth.

Overview

16
16
years of professional experience

Work History

Assistant Manager

CARTERS INC.
Las Vegas, Nevada
01.2014 - 10.2024
  • Oversaw productivity and performance of 12 staff, scheduled sales associates, interviewed and trained new hires, managed inventory control, created innovative merchandising displays, and opened three new stores in Nevada, including unloading merchandise and organizing floor displays to drive sales.
  • Managed freight intake, documented missing inventory, and coordinated returns to inventory control center while addressing store damage and maintenance, ensuring public representation during repairs.
  • Handled customer inquiries and resolved issues to ensure satisfaction.
  • Resolved customer complaints professionally while maintaining a friendly attitude towards patrons.
  • Assisted guests by promptly responding to questions, requests and concerns.
  • Kept facilities in good condition through regular upkeep, cleaning and preventive maintenance.
  • Enhanced guest experiences by recommending local attractions and dining options, contributing to overall guest satisfaction.

Sales Lead / Sales Associate

NEW YORK & COMPANY @ MEADOWS MALL
Las Vegas, Nevada
01.2009 - 01.2014
  • Managed staff productivity and performance, implemented clothing and jewelry floor sets, instructed new personnel on store cashiering and fitting room procedures, and enhanced customer service to build a clientele base.

Education

Bachelor of Arts - Communication

Fairfield Dickinson University
Teaneck, New Jersey

Associate Degree - Liberal Arts & Science

Edward Williams College
Hackensack, New Jersey

Skills

  • Creating a staff that meets and/or exceeds corporate annual revenue goals and objectives
  • Operational leadership
  • Quality management
  • Customer relationship management
  • Growth initiatives
  • Analytical skills
  • Interpersonal communication
  • Hospitality servicesding
  • Team collaboration
  • Customer service
  • Analytical skills
  • Customer service

Timeline

Assistant Manager

CARTERS INC.
01.2014 - 10.2024

Sales Lead / Sales Associate

NEW YORK & COMPANY @ MEADOWS MALL
01.2009 - 01.2014

Bachelor of Arts - Communication

Fairfield Dickinson University

Associate Degree - Liberal Arts & Science

Edward Williams College
Eileen A. Pereira