Summary
Overview
Work History
Education
Skills
Timeline
Generic

Eileen Bates

Marblehead,MA

Summary

Dedicated Community Resource Specialist at MGB, adept at enhancing patient experiences through effective resource navigation. Leveraging strong problem-solving and excellent communication skills, I successfully connected patients with essential services, fostering improved health outcomes and satisfaction. My reliability and organizational skills ensure efficient support in a fast-paced environment.

Overview

13
13
years of professional experience

Work History

Community Resource Specialist

MGB
Peabody, MA
10.2024 - 12.2025
  • Supported patients in identifying resources for primary care providers.
  • Confirmed active and accepted insurance information.
  • Provided assistance to specialty offices with outreach and booking tasks.
  • Elevated awareness of MGB’s new virtual care option.

Patient Service Representative

North Shore Physicians Group
Marblehead, MA
03.2013 - 10.2024
  • Handled patient interactions both on phone and in office, efficiently coordinating appointment bookings.
  • Facilitated insurance prior authorizations as required.
  • Developed rotating team schedules to ensure balanced skill set maintenance across various PSR positions.
  • Involved in initiatives aimed at refining Advanced Care Directives via process improvement sessions.
  • Coordinated patient outreach communication supporting chronic care management
  • Advanced through Patient Service Representative Career Ladder to PSR2 and would train new hires when onboarding

Education

Information Systems Operater

Air Force Telecommunication Operations Specialist Training
Wichita Falls, TX

High School Diploma -

Waltham High School
Waltham, MA

No Degree - Communications

Salem State College
Salem, MA

Skills

  • Empathy development
  • Problem-solving
  • Time management
  • Attention to detail
  • Multitasking
  • Reliability
  • Excellent communication
  • Organizational skills
  • Decision-making
  • Self motivation
  • Emotional awareness
  • Interpersonal skills
  • Professionalism

Timeline

Community Resource Specialist

MGB
10.2024 - 12.2025

Patient Service Representative

North Shore Physicians Group
03.2013 - 10.2024

Information Systems Operater

Air Force Telecommunication Operations Specialist Training

High School Diploma -

Waltham High School

No Degree - Communications

Salem State College

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Eileen Bates