Eileen Blinzley
Churchton,MD
Summary
Experienced director of programming and visitor services with a strong background in museum operations, event planning, and budget management. Skilled in supervising staff and volunteers, coordinating cross-functional teams, and evaluating audience response to improve programs. Focused on delivering smooth operations, strong community partnerships, and memorable visitor experiences.
Overview
26
26
years of professional experience
Work History
Director of Programming & Visitor Services
B&O Railroad Museum
Baltimore, MD
11.2005 - 09.2025
- Planned and executed museum programming for B&O Railroad Museum public events and educational initiatives.
- Directed planning, design, implementation, and evaluation of program activities.
- Oversaw budgeting and scheduling for programming operations and special events to ensure resource alignment and program success.
- Coordinated seasonal calendar for exhibits, tours, and heritage rail experiences to enhance visitor engagement.
- Worked with community partners to support family programs and school outreach.
- Collaborated with curators, educators, and marketing team on museum offerings.
- Analyzed data from past programs to pinpoint areas for improvement and optimize future initiatives.
- Provided oversight on marketing efforts related to programming initiatives.
- Managed scheduling of internal and external resources for program success.
Department Manager
Nordstrom
Columbia, MD
02.2000 - 07.2007
- Managed department operations in line with Nordstrom service standards and store procedures.
- Supervised sales floor team, enhancing daily customer service and team collaboration.
- Supervised, trained, and developed team members to improve performance and professional growth.
- Trained associates on product knowledge, selling skills, and Nordstrom policies.
- Resolved customer concerns on sales floor, facilitating effective service recovery.
- Resolved customer complaints quickly and professionally to maintain client relationships.
- Identified and attracted qualified candidates for open roles, contributing to team staffing needs.
Skills
- Program leadership
- Program development
- Program budgeting
- Event logistics
- Visitor engagement strategies
- Audience marketing
- Data analysis
- Operations management
- Policy improvement
- Dependability and teamwork
- Adaptability and problem-solving
Timeline
Director of Programming & Visitor Services
B&O Railroad Museum
11.2005 - 09.2025
Department Manager
Nordstrom
02.2000 - 07.2007