Work Preference
Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
ProjectManager
JEN STORZ
Open To Work
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JEN STORZ

Newtown,PA

Work Preference

Job Search Status

Open to work
Desired start date: Open to discussion

Desired Job Title

Program ManagerTraining CoordinatorOperations ManagerCustomer Success ManagerDirector of Operations

Work Type

Full TimePart TimeContract WorkGig WorkConsultingVolunteerSeasonal Work

Location Preference

RemoteHybridOn-Site
Location: Newtown, PAPrinceton, NJLanghorne, PALambertville, NJ
Open to relocation: No

Important To Me

Work-life balanceHealthcare benefitsFlexible work hoursCompany Culture

Summary

Results-driven Operations and Program Management Leader with 15 years of experience in driving revenue growth and enhancing operational efficiency. Expertise in overseeing multi-site operations, implementing organizational improvements, and developing high-performing teams. Skilled in strategic planning, process improvement, and cross-functional leadership.

Overview

1
1
Certification
21
21
years of professional experience

Work History

Director of Private Lesson Programming

River Crossing YMCA
03.2025 - Current
  • Oversee a private lesson program generating approximately $500,000 in annual revenue.
  • Manage the intake and scheduling process for more than 1,200 private lesson inquiries annually.
  • Lead private swim lesson operations, sales, and scheduling across nine YMCA branches.
  • Provide operational leadership, training, and mentorship for approximately 75 swim instructors and branch aquatics leaders.
  • Partner with Branch Directors and Aquatics Directors to improve operational efficiency, program performance, and customer satisfaction.
  • Analyzed revenue and performance metrics to identify growth opportunities and implement continuous improvement strategies.
  • Lead software implementations and process improvement initiatives across multiple branches.
  • Develop standardized operating procedures (SOPs), training resources, and staff development programs.

Office Manager

Fox Pool Management
01.2022 - 12.2024
  • Coordinated onboarding and ensured employment compliance for over 500 seasonal employees, facilitating smooth integration into the organization.
  • Assisted with recruiting, hiring, onboarding, and training processes to enhance team capabilities and support performance management.
  • Streamlined operational processes through effective coordination and communication across functions, enhancing overall workflow.
  • Directed daily office operations and administrative workflows.
  • Supported conflict resolution, safety initiatives, and organizational compliance.

Aquatics Director

Newtown Athletic Club
10.2017 - 10.2021
  • Increased annual aquatics revenue by more than 115%, growing from $162,460 to over $350,000 through strategic program expansion and operational improvements.
  • Developed new aquatic programs, boosting participation and enhancing profitability.
  • Recruited, trained, and supervised staff and volunteers, ensuring effective scheduling and operational efficiency.
  • Managed departmental budgets and operational planning, implementing marketing initiatives to drive engagement.
  • Oversaw facility operations, pool maintenance, safety compliance, and staff certification requirements.
  • Directed all aquatic programs, competitive swim teams, and department operations.

Escape Resort Manager

Newtown Athletic Club
10.2017 - 10.2021
  • Helped lead daily operations for a premier seasonal recreation resort featuring multiple pools, food and beverage service, recreation amenities, and community events.
  • Recruited, interviewed, hired, trained, and supervised 50+ seasonal employees in partnership with leadership.
  • Coordinated staffing, scheduling, and operational readiness to deliver exceptional guest experiences.
  • Led cross-functional teams to manage large-scale community events and private parties, enhancing guest engagement.
  • Collaborated with aquatics, facilities, food and beverage, and membership teams to ensure operational readiness and guest satisfaction.
  • Supported operational excellence, safety compliance, and risk management throughout the resort season.

Membership Services Representative

Newtown Athletic Club
10.2017 - 10.2021
  • Delivered exceptional customer service to a membership base of more than 10,000 members.
  • Assisted members with account management, program registration, and billing inquiries, ensuring a smooth membership experience.
  • Conducted membership tours and supported membership sales initiatives.
  • Managed daily facility operations and swiftly resolved operational issues, ensuring member satisfaction as Manager on Duty.
  • Supported members during COVID-19 by implementing policy changes and adjusting memberships to meet evolving needs.

Event Coordinator

Chez Alice Catering
11.2016 - 08.2017
  • Directed on-site operations for diverse events, including intimate gatherings and weddings over 200 guests.
  • Coordinated with vendors and managed logistics for seamless event execution.
  • Facilitated client communications, developed pricing proposals, negotiated contracts, and executed event planning.

Event Coordinator & Winery Associate

Hopewell Valley Vineyards
10.2013 - 10.2016
  • Planned, executed, and oversaw more than 75 private events annually.
  • Coordinated live entertainment for over 200 music events annually, enhancing attendee engagement and satisfaction.
  • Managed client relationships, event correspondence, contracts, and scheduling to ensure seamless event execution.
  • Trained, scheduled, and supervised a team of more than 20 staff members.
  • Managed daily winery operations, prioritizing exceptional customer service to foster positive guest experiences.

Director of Children's Ministry

Washington Crossing United Methodist Church
01.2006 - 07.2012
  • Planned and led retreats, community events, and special programs, fostering community engagement among up to 250 participants.
  • Developed and implemented engaging curriculum for Sunday School and midweek children's programs to enhance spiritual growth.
  • Recruited, trained, and supervised more than 100 volunteers.
  • Managed departmental budgets and resources, ensuring sustainable long-term program development.

Education

Master of Science (M.S.) - Elementary Education

Nova Southeastern University
Fort Lauderdale, FL

Bachelor of Science (B.S.) - Liberal Arts / Early Childhood Education

Eastern Mennonite University
Harrisonburg, VA

Skills

  • Program leadership
  • Revenue growth strategies
  • Operations management
  • Performance analysis
  • Process improvement initiatives
  • SOP development
  • Project management
  • Strategic planning
  • Customer experience enhancement
  • Team development
  • Employee onboarding systems
  • Staff scheduling tools
  • Client scheduling tools
  • Task management software
  • Employee payroll management
  • Collaboration tools
  • Fitness management systems

Certification

  • Mental Health First Aid, 2025
  • Adult & Pediatric First Aid/CPR/AED with Emergency Oxygen, 2025
  • Lifeguard Management, 2024

Accomplishments

  • Increased annual aquatics department revenue by 115%, growing from $162K to more than $350K through strategic program expansion.
  • Lead a $500K annual private swim lesson program serving nine YMCA branches.
  • Manage the intake and scheduling of more than 1,200 private lesson inquiries annually.
  • Provide operational leadership and support for approximately 75 swim instructors and branch aquatics leaders.
  • Coordinated onboarding and employment compliance for 500+ seasonal employees.
  • Planned and executed 75+ private events annually and coordinated 200+ live entertainment events.
  • Recruited, trained, and led 100+ volunteers while managing large-scale community programming.

Timeline

Director of Private Lesson Programming

River Crossing YMCA
03.2025 - Current

Office Manager

Fox Pool Management
01.2022 - 12.2024

Aquatics Director

Newtown Athletic Club
10.2017 - 10.2021

Escape Resort Manager

Newtown Athletic Club
10.2017 - 10.2021

Membership Services Representative

Newtown Athletic Club
10.2017 - 10.2021

Event Coordinator

Chez Alice Catering
11.2016 - 08.2017

Event Coordinator & Winery Associate

Hopewell Valley Vineyards
10.2013 - 10.2016

Director of Children's Ministry

Washington Crossing United Methodist Church
01.2006 - 07.2012

Master of Science (M.S.) - Elementary Education

Nova Southeastern University

Bachelor of Science (B.S.) - Liberal Arts / Early Childhood Education

Eastern Mennonite University

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