Eileen Brandenburger
Huntington Beach,CA
Summary
Detail-oriented Personal Lines Manager excelling in customer service and team leadership. Known for effective time management and strong relationship-building skills, contributing to consistent policy compliance and high customer retention.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Senior Personal Lines Account Manager
Acrisure
Costa Mesa, CA
04.2023 - Current
- Managed personal lines insurance accounts for diverse client needs.
- Provided excellent customer service and support to policyholders.
- Reviewed and processed policy applications for accuracy and compliance.
- Processed changes to existing policies, such as cancellations, endorsements, reinstatements and renewals.
- Maintained up-to-date knowledge of industry trends and regulations.
- Developed strong relationships with clients through regular communication.
Personal Lines Manager
CIF Insurance
Huntington Beach, California
01.2019 - 01.2023
- Managed personal lines insurance operations for diverse client portfolios.
- Trained and mentored team members on compliance and best practices.
- Oversaw policy renewals and ensured timely client communications.
- Resolved customer inquiries to maintain high satisfaction levels.
Personal Lines Manager
Morning Star Insurance Agency
Irvine, CA
03.2018 - 10.2018
- Managed personal lines insurance operations for diverse client portfolios.
- Trained and mentored team members on compliance and best practices.
- Oversaw policy renewals and ensured timely client communications.
- Implemented process improvements to enhance workflow efficiency.
- Resolved customer inquiries to maintain high satisfaction levels.
Office Manager/Personal Lines Account Manager
Gambino and Wasson Insurance Brokers
Tustin, California
03.2015 - 10.2018
- Managed daily office operations for an insurance brokerage firm.
- Implemented office procedures to enhance workflow and efficiency.
- Maintained records and files for insurance policies and client information.
- Trained new staff on office protocols and software systems.
Licensed Agents Staff
State Farm Insurance Greg Davis Agency
Orange, CA
02.2006 - 08.2014
- Provided personalized insurance solutions to meet client needs.
- Assisted clients with policy inquiries and claims processing.
- Maintained accurate client records using agency management software.
- Educated clients on insurance products and benefits available.
Personal Lines Account Manager
Douglas Insurance
Santa Ana, California
03.2003 - 01.2006
- Managed personal lines insurance policies for diverse client needs.
- Developed strong relationships with clients to ensure satisfaction and retention.
- Provided expert guidance on coverage options and policy details.
- Educated clients on risk management strategies to minimize potential losses.
- Assisted in training new staff on systems and customer service protocols.
- Provided customer service to clients, including answering questions and resolving issues.
Education
High School Diploma -
Edison High School
Huntington Beach, CASkills
- Risk assessment
- Insurance underwriting
- Customer relationship management
- Account management
- Policy analysis
- Problem solving
- Effective communication
- Time management
- Insurance products
Certification
- Property and Casualty Producer License CA #0D45747
Timeline
Senior Personal Lines Account Manager
Acrisure
04.2023 - Current
Personal Lines Manager
CIF Insurance
01.2019 - 01.2023
Personal Lines Manager
Morning Star Insurance Agency
03.2018 - 10.2018
Office Manager/Personal Lines Account Manager
Gambino and Wasson Insurance Brokers
03.2015 - 10.2018
Licensed Agents Staff
State Farm Insurance Greg Davis Agency
02.2006 - 08.2014
Personal Lines Account Manager
Douglas Insurance
03.2003 - 01.2006
High School Diploma -
Edison High School