Eileen Cahill

• Ensured the completion of patient databases, treatment plans, progress notes, discharge summaries, and other essential documentation in accordance with applicable federal and state standards as well as agency policies and procedures.
• Displayed sensitivity to cultural and linguistic needs of clients and families served.
• Guided clients in effective therapeutic exercises integrated from Cognitive Behavior Therapy and Dialectical Behavior Therapy (DBT).
• Directed family-centered, strengths-based, culturally competent and individualized intakes and assessments.
• Coordinated referrals for addiction services based on individual client needs and preferences.
• Maintained energy and enthusiasm in fast-paced environment.
• Proved successful working within tight deadlines and fast-paced atmosphere.
• Provide patient with orientation regarding objectives of the program, phase system requirements, rule and regulations, sanctions, hours of services, patient rights, and additional information to help patient adjust to the program.
• Supported and assessed clients struggling with addiction or relationship issues and devised strategies based on client needs.
• Developed individual treatment goals based on history and diagnosis.
• Provided counseling and support to clients with drug and alcohol abuse issues.
• Managed high case loads of between 60 to 80 patients for years due to constant staff shortages.
• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
• Demonstrated respect, friendliness and willingness to help wherever needed.

• Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
• Reconciled cash drawer and resolved discrepancies.
• Counted and packaged currency and coins.
• Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.

• Produced accurate customer estimates and clearly articulated charges to customers to minimize complaints.
• Resolved concerns with products or services to help with retention and drive sales.
• Provided weekly job status reports to promote quick and accurate service.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Investigated and resolved customer inquiries and complaints quickly.
• Responded to customer requests, offering excellent support and tailored recommendations to address needs.
• Maintained up-to-date knowledge of product and service changes.

Responsible for hiring, payroll, customer complaints and purchasing of inventory with a staff of six.