Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Insurance Agent
Farmers Insurance Agency
01.2024 - 10.2024
Built strong relationships with clients through consistent communication and excellent customer service.
Responded to customer calls swiftly to resolve issues and answer questions.
Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
Call Agent
Eyeforce
08.2023 - 01.2024
Built strong customer relationships with empathetic communication and active listening skills.
Maintained accurate records of customer interactions, ensuring data integrity for future reference or analysis purposes.
Balanced high call volume while maintaining composure under pressure, resulting in satisfied customers and positive feedback ratings.
Customer Service Representative
Food Town Grocery Stores
08.2021 - 08.2023
Handled customer inquiries and suggestions courteously and professionally.
Responded to customer requests for products, services, and company information.
Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Retail Asocciate
JCPenney
11.2020 - 08.2021
-
Greeted customers, helped locate merchandise, and suggested suitable options.
Maintained tidy and organized store environment to comply with cleanliness standards.
Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
Education
High School Diploma -
Mayde Creek High School
Houston, TX
05.2022
Skills
Good work ethic
Bilingual
4 years of customer service experience
Good team working skills
Great communication skills
Computer skills
Languages
Spanish
Full Professional
Timeline
Insurance Agent
Farmers Insurance Agency
01.2024 - 10.2024
Call Agent
Eyeforce
08.2023 - 01.2024
Customer Service Representative
Food Town Grocery Stores
08.2021 - 08.2023
Retail Asocciate
JCPenney
11.2020 - 08.2021
High School Diploma -
Mayde Creek High School
Similar Profiles
Gretchen McFaddenGretchen McFadden
Customer Service Representative Assistant at Farmers Insurance - Skipper Insurance AgencyCustomer Service Representative Assistant at Farmers Insurance - Skipper Insurance Agency