Eileen Duran
Orlando
Summary
Personable administrative professional dedicated to cultivating positive client, staff and management connections. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution. Expertise in resource allocation and schedule management.
Overview
18
18
years of professional experience
6016
6016
years of post-secondary education
Work History
Administrative Assistant
New England Ear Nose and Throat
Newton
05.2022 - 04.2025
- Assisted with Inbound and outgoing calls
- Scheduled new patients, follow up and procedures.
- Canceled, rescheduled and Confirmed appointments.
- Additional duties performed at the request of the admin.
- Managed patient scheduling and coordinated appointments for multiple physicians.
- Maintained accurate medical records and updated patient information regularly.
- Assisted patients with inquiries and provided exceptional customer service support.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
Certified Lead Medical Assistant/Office Manager
Florida Diabetes Thyroid & Endocrine Center
Orlando
01.2015 - 01.2021
- As a Lead Medical Assistant, you’ll be responsible for various tasks, including patient check-ins and check-outs, collecting co-pays and co-insurance, obtaining authorizations and referrals for appointments, medications, and procedures, and performing administrative tasks such as clerical work, filing, medical record management, and scanning.
- You’ll also provide educational training for endocrinology patients about medications and administering injections, manage basic materials, perform patient assessments, take vital signs, and record patient information on electronic charts.
- Additionally, you’ll coordinate customer care by personally responding to patient complaints and medical issues, oversee day-to-day office operations, supervise and train office staff, ensure medical staff receive appropriate education and yearly compliance training, develop and implement office policies and procedures, maintain the office budget, monitor medical billing, and order supplies.
- You’ll also assist the physician or partners with word processing, transcription, and information research.
- Maintained accurate electronic health records through thorough documentation practices.
Dental Receptionist/Billing Coordinator
KoolSmiles General Dentistry
Boston
01.2007 - 01.2012
- Oversaw front desk operations, managed patient scheduling, billing, and expedited patient flow through the practice.
- Handled insurance verification, predetermined benefits, obtained authorizations, explained treatment plans and payment options to patients, and performed administrative duties such as copying, faxing, filing, medical record management, and emailing.
- Processed post-payments from patients or insurance companies, entered patient information into the computer system, maintained and managed patient records in compliance with privacy and security regulations, and submitted accurate billing to the insurance carrier.
Education
Bachelor of Science - Health Major
Curry College
Liberal Arts -
Roxbury Community College
Medical Assistant -
Bryman Institute
Skills
- Lead Medical Assistant
- Training and Teaching
- Oral Communication
- Written Communication
- Organizational Skills
- Physical Assessment Skills
- Interpersonal Skills
- Microsoft Office
- Electronic Medical Record (EMR) Systems
- Effective Communication
- Caring Attitude
- Medical Terminology
- Clinical Skills
- Specialty Knowledge
- Leadership Skills
- Management Skills
- Professional Working Environment
- Conflict resolution
- Team collaboration
- Time management
- Attention to detail
- Prioritization
- Multitasking and prioritization
Accomplishments
- Enhanced Front Desk Efficiency: Suggested and facilitated the hiring of interns to assist with intake duties, significantly improving the efficiency of the front desk.
- Streamlined Patient Registration System: Implemented and assisted in the implementation of online registration services, leading to a substantial improvement in the efficiency of the patient registration system.
- Reduced Supply Delivery Costs: Negotiated with a more cost-effective donor to provide supplies and equipment delivery at a significantly lower cost, resulting in a 85% reduction in supply delivery expenses.
- Improved Patient Satisfaction and Referral Rates: Successfully increased patient satisfaction by 45% and referral rates by 10%, contributing to the overall success of the healthcare facility.
Timeline
Administrative Assistant
New England Ear Nose and Throat
05.2022 - 04.2025
Certified Lead Medical Assistant/Office Manager
Florida Diabetes Thyroid & Endocrine Center
01.2015 - 01.2021
Dental Receptionist/Billing Coordinator
KoolSmiles General Dentistry
01.2007 - 01.2012
Bachelor of Science - Health Major
Curry College
Liberal Arts -
Roxbury Community College
Medical Assistant -
Bryman Institute