Eileen Figueroa
KNOXVILLE,TN
Summary
Detail-oriented professional skilled in inventory management and order fulfillment, ensuring safety compliance and quality control. Proven ability to optimize workflows for efficient operations.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Order Picker
Amazon
Louisville , TN
01.2022 - Current
- Operated handheld scanners to accurately track and manage inventory.
- Selected and packed customer orders to ensure on-time shipment.
- Collaborated with team members to streamline workflow processes.
- Inspected products for quality assurance before shipment.
- Followed safety protocols to minimize workplace accidents and injuries.
- Fulfilled orders efficiently to meet demanding daily targets.
- Picked up heavy objects using proper lifting techniques to avoid personal injuries.
Personal Assistant
Family First Life
Deerfield Beach, Florida
04.2019 - 05.2020
- Coordinated executive meetings and appointments, ensuring optimal time management and availability.
- Assisted in planning and organizing company meetings and staff gatherings, contributing to effective team collaboration.
- Conducted research to assist with project planning and execution.
- Maintained office supplies inventory and ordered replacements.
- Maintained confidential files related to personnel records or other sensitive information.
- Handled incoming calls and emails efficiently, aligning communications with executive's schedule.
- Organized personal and professional calendars with reminders for upcoming meetings and events.
- Performed calendar management and scheduling of appointments for the executive.
- Greeted visitors in a professional manner and provided assistance with inquiries.
Claims Processor
Pinnacle Claims
Deerfield Beach, Florida
04.2018 - 03.2019
- Coordinated with clients to gather necessary information for claim submissions.
- Utilized claims management software to track and update claim statuses.
- Communicated with insurance adjusters to resolve discrepancies in claims.
- Maintained accurate records of processed claims and client interactions.
- Assisted team members by training on claims processing procedures.
- Analyzed claims data to identify potential errors or fraud indicators.
- Processed a high volume of incoming claims in accordance with established policies and procedures.
- Verified claim data correctness in preparation for processing.
New Business Life Insurance Analyst
Axa Insurance
Boca Raton, Florida
12.2014 - 11.2017
- Analyzed insurance policies for compliance with regulatory standards and company guidelines.
- Collaborated with underwriters to assess risk factors and determine coverage options.
- Developed reports on policy performance and market trends for internal stakeholders.
- Coordinated with clients to clarify policy details and address inquiries effectively.
- Maintained records of all insurance policies issued as well as any renewals or cancellations that occurred during a specified period.
- Generated reports summarizing key performance indicators, including premiums collected, loss ratios, and expenses incurred, to inform strategic decision-making.
- Participated in presentations given by outside vendors regarding their services or products related to insurance operations.
- Collaborated with underwriters, brokers, customers, and management teams to create tailored insurance solutions, ensuring alignment with profitability goals and client needs.
- Developed training materials for sales staff to enhance understanding of insurance products, improving client interactions and service delivery.
Sr New Business Handler
Metlife
Hauppauge, New York
07.2002 - 12.2014
- Managed customer inquiries and resolved issues, improving customer satisfaction.
- Provided customer service by responding promptly to inquiries, ensuring timely assistance.
- Collaborated with teams to streamline service delivery processes.
- Facilitated communication between departments, streamlining workflow and reducing delays.
- Maintained documentation for regulatory compliance and audits.
- Trained new staff on company protocols and procedures.
- Developed training materials to support ongoing employee development.
- Ensured that all cargo was properly labeled and packaged before being loaded onto aircrafts.
Education
High School Diploma -
East Islip High
East Islip, NY06-1989
Skills
- Order fulfillment
- Inventory management
- Quality control
- Supply chain management
- Workflow optimization
- Equipment operation
- Safety compliance
Certification
Life and Health 215
Timeline
Order Picker
Amazon
01.2022 - Current
Personal Assistant
Family First Life
04.2019 - 05.2020
Claims Processor
Pinnacle Claims
04.2018 - 03.2019
New Business Life Insurance Analyst
Axa Insurance
12.2014 - 11.2017
Sr New Business Handler
Metlife
07.2002 - 12.2014
High School Diploma -
East Islip High