Eileen Jackson
Lusby,MD
Summary
Strategic leader in management field known for high productivity and efficient task completion. Possess specialized skills in operational strategy, team leadership, and conflict resolution. Excel in communication, adaptability, and problem-solving to achieve organizational goals.
Resourceful professional in management operations known for high productivity and efficient task completion. Possess specialized skills in strategic planning, team leadership, and operational improvement. Excel in communication, problem-solving, and adaptability, ensuring seamless execution of business strategies and enhancement of team performance.
Quality focused Store Manager skilled at providing employees clear guidelines and targeted goals to drive sustained revenue growth, team efficiency and customer loyalty. Knowledgeable about recruiting, hiring, training and motivating qualified teams to meet and exceed objectives. Motivational leader, strategic planner and analytical problem solver with demonstrated record of retail success.
Overview
9
9
years of professional experience
Work History
Jewelry Consultant
Dickinson Jewelers
01.2024 - Current
- Designed rings, bracelets and earrings for business customers and private clients.
- Provided subject matter expertise to customers and staff regarding diverse repair actions and possible constraints.
- Researched new products and trends to recommend to customers based on their needs.
- Examined finished products to verify quality and make final adjustments to meet customers desires and enhance appearances.
- Processed returns and exchanges according to company policies.
- Measured customers to accurately size pieces for customer body dimensions.
- Consulted with customers to understand needs, define expectations and discuss budgets for pieces.
- Provided customers with detailed product knowledge and advice regarding jewelry selection.
- Participated in team meetings to discuss strategies for increasing sales volume.
- Maintained accurate records of customer purchases and preferences.
- Helped sales team accurately price different services and understand job requirements.
- Computed labor and materials expenses to correctly estimate work costs for customers.
- Developed relationships with clients to increase sales opportunities.
- Conducted inventory counts to ensure accurate stock levels.
- Developed creative solutions for displaying merchandise in a visually appealing way.
- Assisted customers in creating custom designs for special occasions.
- Created new jewelry designs and modified existing designs via manual and computer-assisted methods.
- Maintained strong inventory controls with sound security practices to minimize loss due to employee or customer actions.
- Inspected and documented work entering shop to note chipped stones and cracks.
- Educated customers about proper care instructions for different types of jewelry pieces.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
General Manager
MyEyeDr
01.2023 - 01.2024
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Recruited, trained and empowered employees to achieve key performance indicators.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Monitored progress by establishing plans, budgets and measuring results.
- Delegated work to staff, setting priorities and goals.
- Prepared staff work schedules and assigned team members to specific duties.
- Analyzed existing processes for effectiveness and developed new systems as needed to enhance overall productivity levels.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Conducted employee evaluations to provide adequate feedback and recognize quality performance.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Administered employee discipline through verbal and written warnings.
- Ensured compliance with applicable laws, regulations and industry standards pertaining to operations management.
- Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
- Created schedules and monitored payroll to remain within budget.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Managed inventory and supplies to ensure materials were available when needed.
- Operated a variety of machinery and tools safely and efficiently.
- Identified areas of improvement in current business practices and collaborated with other departments to develop action plans for implementation.
Store Manager
Claire's Boutique
01.2019 - 01.2023
- Managed inventory tracking and physical inventory counts to minimize loss.
- Established store tactics and strategies to achieve operational performance and sales goals.
- Managed daily banking activities such as deposits and withdrawals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Resolved customer complaints in a timely manner.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Delegated work to staff, setting priorities and goals.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Monitored employee performance and identified performance gaps for corrective action.
- Developed strategies to maximize sales and profitability.
- Trained and mentored associates to teach daily tasks and procedures.
- Mitigated business risks by working closely with staff members and assessing performance.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Ensured compliance with safety regulations and company policies.
- Created effective business plans to focus strategic decisions on long-term objectives.
- Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
- Preserved product quality by maintaining stockrooms and disposing of damaged items.
- Established customer service standards and monitored staff compliance.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Maintained accurate records of employee performance reviews.
- Updated and maintained store signage and displays.
- Implemented successful business strategies to increase revenue and target new markets.
- Formed and sustained strategic relationships with clients.
- Identified opportunities for cost savings through waste reduction initiatives.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Recognized by management for providing exceptional customer service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Updated and maintained databases with current information.
- Managed inventory and supplies to ensure materials were available when needed.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Completed routine maintenance and repair.
- Managed daily banking activities including deposits and cash handling procedures.
Assistant Manager
Yankee Candle
01.2018 - 01.2019
- Resolved customer inquiries and complaints requiring management-level escalation.
- Delegated work to staff, setting priorities and goals.
- Analyzed business performance data and forecasted business results for upper management.
- Recruited and trained new employees to meet job requirements.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Collaborated with management on developing strategic plans for achieving business goals.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Reviewed completed work to verify consistency, quality, and conformance.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Maintained up-to-date knowledge of company products and services.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Maintained accurate records of all transactions, including cash handling procedures.
Store Manager
Famous Footwear
01.2016 - 01.2018
- Managed inventory tracking and physical inventory counts to minimize loss.
- Established store tactics and strategies to achieve operational performance and sales goals.
- Reviewed customer feedback to make operational improvements and promote satisfaction.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Delegated work to staff, setting priorities and goals.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Prepared monthly reports on sales figures, expenses, profits.
- Developed strategies to maximize sales and profitability.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Ensured compliance with safety regulations and company policies.
- Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Education
High School Diploma -
Patuxent High
Lusby, MD01-2000
Skills
- Communication proficiency
- Customer tracking
- Event planning
- Jewelry repair
- Inventory control
- Service upselling
- Merchandise presentation
- Transaction processing
- Consultative sales
- Financing coordination
- Fashion awareness
- Quality assessment
- Product promotion
- Quality control
- Efficient time management
- Conflict resolution techniques
- Strong communication skills
- Inventory control procedures
- Theft prevention
- Detail-oriented
- Customer service
- Conflict resolution
- KPI analysis
- Data analysis
- Sales strategy development
- Verbal and written communication
- Goal setting
- Sales planning
- Sales tracking
- Operations
- Performance coaching
- Training and development
- Team oversight
- Merchandising proficiency
- Cash handling
- Loyalty program promotion
- Visual merchandising
- Upselling strategies
- Strategic planning
- Recruitment
- P&L management
- Customer retention
- Staff development
- Training and coaching
- Strategy
- Employee development
- Succession planning
- Profit and loss accountability
- Performance analysis
- Labor cost controls
- Risk mitigation
Timeline
Jewelry Consultant
Dickinson Jewelers
01.2024 - Current
General Manager
MyEyeDr
01.2023 - 01.2024
Store Manager
Claire's Boutique
01.2019 - 01.2023
Assistant Manager
Yankee Candle
01.2018 - 01.2019
Store Manager
Famous Footwear
01.2016 - 01.2018
High School Diploma -
Patuxent High