Eileen Lista
Goshen ,NY
Summary
Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering a culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.
Overview
29
29
years of professional experience
Work History
Manager of Area Funeral Homes
Service Corp. International
02.2005 - Current
- Lead operational teams to enhance service delivery and customer satisfaction.
- Implemented process improvements that streamlined workflows and increased efficiency.
- Oversee budget management, ensuring resource allocation is aligned with organizational goals and priorities.
- Maintained a professional, organized, and safe environment for employees and patrons.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Led cross-functional teams to achieve project goals, fostering collaboration and innovation.
- Oversees budget management, ensuring resource allocation aligned with organizational goals and priorities.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules, and monitored performance.
- Used industry expertise, customer service skills, and analytical nature to resolve customer concerns and promote loyalty.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Analyzed service metrics to identify trends, driving strategic initiatives for operational excellence.
Licensed Funeral Director
Yablokoff Kingsway Memorial Chapels
02.1997 - 05.2005
- Coordinated funeral services, ensuring compliance with regulations and family wishes.
- Facilitated arrangements for memorial services, providing compassionate support to grieving families.
- Managed logistics for transportation of remains, maintaining respect and dignity throughout the process.
- Developed and maintained relationships with local organizations to enhance community engagement efforts.
- Maintained accurate records and documentation to ensure compliance with state regulations and industry standards.
Education
Associate of Science - Funeral Directing
American Academy McAllister Institute
New York, NY 12-1989
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Staff management
- Task delegation
- Operations management
- Staff development
- Policy implementation
- Key performance indicators
- Financial management
Affiliations
Metropolitan Funeral Directors Association
Timeline
Manager of Area Funeral Homes
Service Corp. International
02.2005 - Current
Licensed Funeral Director
Yablokoff Kingsway Memorial Chapels
02.1997 - 05.2005
Associate of Science - Funeral Directing
American Academy McAllister Institute