Eileen Marquez
Phoenix,AZ
Summary
Self-motivated and upbeat professional offering strong communication and quick thinking skills. Works effectively in teams, as well as independently in fast-paced environments. Consistently positive and friendly Individual committed to reaching business goals. Demonstrated to solve problems independently and perform at an optimal levels. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks.
Overview
8
8
years of professional experience
Work History
Insurance Specialist
Risas Dental And Braces
07.2020 - 04.2022
- Enhanced patient satisfaction by efficiently managing appointment scheduling and confirming appointments in a timely manner.
- Contributed to revenue growth by accurately processing insurance claims and maintaining detailed financial records.
- Facilitated effective communication between patients, dental staff, and insurance providers to ensure seamless coordination of care.
- Reduced wait times by promptly greeting patients upon arrival and completing check-in procedures efficiently.
- Supported dental team members with accurate record-keeping, ensuring up-to-date documentation of treatment plans and progress notes.
- Promoted a positive office environment through excellent customer service skills and professional demeanor at all times.
- Demonstrated strong multitasking abilities while simultaneously managing phone lines, reception area cleanliness, and general administrative duties.
- Ensured a high level of data confidentiality by adhering strictly to HIPAA regulations in all aspects of patient file management and communication practices.
- Conducted efficient end-of-day processes including closing out cash registers, reconciling payment transactions, and preparing daily reports for management review.
Finance Associate
Phoenix College
06.2016 - 11.2018
- Provided outstanding customer service to new and long-standing customers by attending closely to concerns, answering questions and developing solutions
- Effectively controlled the release of confidential information for current and non current students attending Phoenix College
- Provided technical assistance to customers, over the phone and in person, regarding payment plans, financial aid, operational hours and general college policies
- Performed cashiering functions for student accounts following specific college procedures and policies. Accepted payments, post charges, cashed checks and issued refunds
- Provided help in office with incoming and outgoing phone calls that needed to be translated
Cashier
Panda Express
08.2014 - 04.2015
- Answered customer phone calls to provide speedy and accurate information about store operations, products, promotions and orders
- Protected staff and customers from infection by cleaning and sanitizing surfaces and equipment
- Removed trash and dropped food items regularly to keep a clean and neat environment
- Monitored and recorded temperatures of food, storage, and service areas to maintain established, regulatory guidelines
- Re-stocked, organized and arranged service and food stations
- Maintained clean and sanitized work area in accordance with food safety guidelines, avoiding cross-contamination of raw and prepared food products
- Kept all utensils, dishes and glasses clean and ready for customer use
- Followed Cash handling procedures and register duties
Education
High School Diploma -
Carl Hayden High School
Phoenix, AZAssociate of Arts -
Maricopa Community Colleges - Phoenix College
Phoenix, AZ11 2024
Skills
- Customer Service
- Dental Terminology
- Problem Solving
- Organizational Skills
- Leadership
- Strong Communication
- Attention to Detail
- Professionalism
- Time Management
- Responsibility
- Data Entry
- HIPAA Compliance
Timeline
Insurance Specialist
Risas Dental And Braces
07.2020 - 04.2022
Finance Associate
Phoenix College
06.2016 - 11.2018
Cashier
Panda Express
08.2014 - 04.2015
High School Diploma -
Carl Hayden High School
Associate of Arts -
Maricopa Community Colleges - Phoenix College
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