- Enjoy participating in hiking, kayaking and scuba diving for overall physical and mental well-being
- DIY and Home Improvement
- I enjoy helping others and giving back to the community
- Volunteering
- Learning new cooking techniques and expanding my culinary skills
- Growing herbs, vegetables, or fruits in home gardens
- Passionate about balancing physical health with mental and emotional wellness
- Embracing outdoor adventures such as hiking and scuba diving
- Avid Reader
- Participating in local clean-up initiatives
EILEEN M. BROWN
Lake Ariel,PA
Summary
Professional with extensive background in regulatory compliance and risk management. Proven ability to develop and implement effective compliance programs, ensuring adherence to industry standards and legal requirements. Strong focus on team collaboration and achieving results, adaptable to changing needs. Skills include policy development, auditing, and stakeholder communication, with reputation for reliability and integrity.
Overview
1
1
Certification
14
14
years of professional experience
Work History
Regulatory Compliance Manager
Roamingwood Sewer & Water Association
Lake Ariel, PA
03.2013 - Current
- Improved company compliance with environmental standards through effective technical support and targeted training. Enhanced data accuracy by analyzing and monitoring meter readings, addressing potential communication and water loss issues proactively. Elevated customer satisfaction by efficiently resolving inquiries and supporting impactful special projects. Streamlined SOP manuals and industry-specific programs, improving operational efficiency. Promoted community awareness through the creation of educational and informational initiatives.
Compliance Review
Keller Williams Real Estate
Clarks Summit, PA
08.2020 - 01.2026
- Led compliance efforts in partnership with the broker of record and market center administrator to align with PA Real Estate Commission (PARC) standards. Oversaw the upload of agent transaction documents to Keller Williams console database, ensuring meticulous review and execution. Evaluated and authorized documents individually, returning them to agents for corrections when required.
Reporting Analyst- Claims Support Department
TMG Health
Jessup, PA
08.2012 - 03.2013
- Collaborated with cross-functional teams to identify and resolve reporting discrepancies, ensuring data integrity.
Education
Associate Degree - Psychology
SUNY
City, NY01-2009
Skills
- Project coordination
- Team development
- Innovative leadership
- Effective prioritization techniques
- Detail-oriented approach
- Engaging with diverse communities
- Community education initiatives
- Experienced with Microsoft Office applications
- Proactive risk assessment
- Regulatory compliance analysis
- Effective problem resolution
- Strong task management
- Clear interpersonal communication
- Experienced in AI; Microsoft365, Gemini and ChatGPT
Accomplishments
- Achieved increased revenue collection by introducing MuniBilling for quarterly utility billing.
- Collaborated with team of four in the development of a meter replacement project.
- Created and implemented several spreadsheets and workflows to track manually acquired data across administrative, service and operational departments.
Affiliations
- Project Management Institute
- American Water Works Association
- Pennsylvania Rural Water Association
Certification
AWWA, Utility Risk & Resilience Development Program Certificate, 2020
Interests
Timeline
Compliance Review
Keller Williams Real Estate
08.2020 - 01.2026
Regulatory Compliance Manager
Roamingwood Sewer & Water Association
03.2013 - Current
Reporting Analyst- Claims Support Department
TMG Health
08.2012 - 03.2013
Associate Degree - Psychology
SUNY