Kayla Visnovsky
West Leechburg,US
Summary
Detail-oriented Compliance Manager offering 11 years of expertise in risk management, policy development and strategic planning. Advanced knowledge of regulatory compliance with proven track record of partnering with business stakeholders to identify vulnerabilities and create corrective actions. Encouraging manager and analytical problem-solver with talents for team building, leading, and motivating.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Regulatory Compliance Manager
Cigna
01.2019 - Current
- Manage a of team of over 20 auditors performing the monitoring of Medicare Claims, Appeals, Grievances, Customer Service, and Enrollment business areas to ensure adherence to CMS regulations
- Compile monitoring samples, prepare results, and present findings to business partners to drive remediation efforts and discuss root cause analysis
- Build and maintain rapport with my team, peers, and business partners
- Develop and deliver training programs to inform new and current employees about compliance issues.
- Manage team performance by providing feedback, setting objectives, and creating incentives to meet goals
- Monitor daily operations to ensure compliance with company policies and regulations
- Ensure compliance with internal guidelines by conducting periodic reviews of procedures
- Work closely with stakeholders to ensure effective implementation of process changes
Operational Compliance Auditor and Specialist
Cigna
11.2014 - 01.2019
- Provided guidance on regulatory requirements to internal stakeholders as needed
- Monitored changes in state and federal laws that may affect the organization's operations or activities
- Tracked audit results by documenting findings, providing feedback, and following up on corrective actions taken by management teams
- Assisted in the development of new policies and procedures designed to improve operational efficiencies while maintaining compliance standards
- Identified process improvement opportunities within the organization's compliance program
- Developed and prepared detailed reports on audit findings for over 1000 compliance audits per month
Lead Certified Pharmacy Technician
Children's Hospital of UPMC
08.2013 - 11.2014
- Trained and Experienced in Chemo satellite and Operating room pharmacies
- Calculated and produced dilutions for pediatric patients
- Delivered narcotics and other medications to PYXIS
- Operated EXACTAMIX TPN Compounder
- Maintained and updated 30 automated med stations, unit and department stock, emergency boxes and crash carts
- Adhered to state laws governing the practice of pharmacy technicians including licensure requirements
- Trained new technicians and interns on departmental procedures, policies, processes and safety protocols
Pharmacy Mentor and Coach
Giant Eagle Pharmacy
02.2011 - 08.2013
- Mentored pharmacists and technicians on a new EPS computer system
- Developed a time management work design for pharmacists and technicians to increase productivity
- Coached staff and provided in-store support with data entry and insurance billing
- Traveled to implement work design and new computer system in over 60 pharmacies within the company
Education
PHARMACY TECHNICIAN PROGRAM -
Lenape Technical School
12.2011
Skills
- Medicare and Medicaid Processes
- Regulatory and Compliance Understanding
- Process Improvement Strategies
- Project Management
- Operational Oversight
Certification
- Pharmacy Technician Certification, 02/06/2012
- Six Sigma Yellow Belt Certification, 01/10/2018
- Project Management Certification, 1/29/2025
Timeline
Regulatory Compliance Manager
Cigna
01.2019 - Current
Operational Compliance Auditor and Specialist
Cigna
11.2014 - 01.2019
Lead Certified Pharmacy Technician
Children's Hospital of UPMC
08.2013 - 11.2014
Pharmacy Mentor and Coach
Giant Eagle Pharmacy
02.2011 - 08.2013
- Pharmacy Technician Certification, 02/06/2012
- Six Sigma Yellow Belt Certification, 01/10/2018
- Project Management Certification, 1/29/2025
PHARMACY TECHNICIAN PROGRAM -
Lenape Technical School
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