Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Luis Gil

Orlando

Summary

To obtain a position that provides opportunity for career growth and active participation in the organization operations which will enable me to contribute my skills and knowledge.

Overview

15
15
years of professional experience

Work History

Customer Service Representative

Cigna
04.2023 - Current
  • Responded to customer requests for products, services, and company information.
  • Trained new personnel regarding company operations, policies and services.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Investigated and resolved accounting, service and delivery concerns.
  • I am a Training Assistant level 1 helping train new hireon everything we provide and do here.
  • Exhibited high energy and professionalism when dealing with clients and staff.

Surgical Aide I

AdventHealth
06.2020 - 08.2023
  • Maintain inventory level of specified stock items within the Operating Room according to established guidelines
  • Responsible for assisting nursing staff in the rooms as needed and directed (i.e., turning, moving anesthetized patients, holding of extremities for surgical prep, and gathering of equipment)
  • Perform between-case cleaning to minimize turnaround between surgical procedures
  • Check status of stretchers to assure they are ready and available when needed for patient transport
  • Responsible for performing the balancing of the total care bed for specific patient populations prior to patient use
  • Check status of oxygen tanks on stretchers to assure O2 is always available for patient transport
  • Maintain inventory of medical gases for patient care, i.e., oxygen, laser mixture, nitrogen, and compressed air
  • Delivery of specimens and blood products to the Laboratory or Radiology, as directed by nursing personnel
  • Clean Operating Room equipment at end of surgical procedures, including surgical table, mayo stands, ring stands, instrument tables, kick buckets and IV poles, according to established infection control policies and procedures
  • Run errands as needed and directed by registered professional nurse and/or charge nurse, understanding the importance of efficiency in performing tasks
  • Collaborate with other members of the surgical team to see that each Operating Room is clean, and all equipment is in place
  • Perform shave prep on surgical patient as directed, according to established guidelines, policies, and procedures
  • Determines specific waste type for proper disposal of O.R
  • Trash (i.e., hazardous vs
  • Regular)
  • Communicate pertinent information regarding patient care concerns to appropriate personnel
  • Maintain confidentiality of information related to individual patients and patient care units
  • Luis Gil Page 2
  • Assist and collaborate with the Circulating nurse and Surgical Technologist to set up for surgical procedures with proper instrumentation, equipment, and supplies
  • Understand the importance and practice of Isolation/Precautions in patient care.

Anesthesia Technician

AdventHealth
10.2021 - 03.2023
  • I have been a Anesthesia tech for almost 2 years now. I have worked in all areas at adventhealth south Cardio Vascular Operating Room, Neuro/Cath Labs as well as Orthopedics. Currently work the out Patient Area For MRI and CT under Geneal Anesthesia. I have great experience making IV fluids for all ages as well as Arterial lines some belmont blood infusion and blood sets. Trouble shooting Is what i do like most. Most of my days consist of stocking rooms And trouble shooting for RN, CRNA, MD Etc. Ive had many code experiences and feed back was always great im calm easy going always alert and willing to help.
  • Changed breathing tubing and suction canisters between cases.
  • Communicated closely with patients to obtain in-depth health histories before calculating dosages and administering anesthetics.
  • Maintained clean and sterile fields in operating rooms when assisting anesthesiologists.
  • Performed CPR in crisis situations under direction of doctor in charge until anesthesiologist arrived.
  • Researched and implemented fully compliant practices in line with accrediting organizations and government requirements.
  • Took appropriate action for malfunctioning equipment and utilized bio-technicians if unable to troubleshoot problem.
  • Set up pressure transducers by properly calibrating transducers and pressure nodules.
  • Cleaned and restocked carts in operating rooms for general surgery and labor and delivery.
  • Helped place intravenous infusion lines and invasive pressure monitoring devices.
  • Supported patients with proper positioning for spinals and epidurals to enhance success and minimize risks.
  • Assisted with whole range of outpatient patient procedures.
  • Coordinated and set up supplies and equipment for planned procedures.
  • Calibrated anesthesia delivery systems and monitors to conduct pretests.
  • Assembled procedure kits for blocks, central lines, arterial lines, blood product infusions and fiber optic scopes.

Transporter

AdventHealth
01.2019 - 06.2020
  • Provide safe and efficient transport of patients to all areas of the hospital via stretchers, wheelchairs, beds, and cribs
  • Assess patient to determine the most effective method for transport
  • Communicate vital patient information with the department manager, group leads and other appropriate team members
  • Responsible and accountable for reaching individual productivity standards established by the department
  • Accurately record the transport and report the necessary information by correctly using the Spectra Links phone system
  • Facilitate the efficient and expedited movement of patient related items such as belongings, paperwork, labs, and equipment
  • Transport charts and specimens in an efficient and confidential manner
  • Maintain all transportation equipment and assure its cleanliness and sanitary condition
  • Log into and manipulate Allscripts Transport Tracking systems effectively and efficiently
  • Understand and demonstrate outstanding customer service behavior and attitude, which will support and facilitate the mission, vision, and values of AdventHealth
  • Aid in informing customers, nursing units, and diagnostic departments of delays
  • Proactively seek prevention of fire and safety hazards by storing equipment in designated areas
  • Adjust the liter flow and determine PSI in an oxygen tank as well as the ability to transfer an oxygen regulator from one oxygen tank to another
  • Safely remove a telemetry unit from a patient
  • Follow hospital and departmental policies with special attention to safety, dress, attendance, punctuality and display of ID badge
  • Assist in the distribution and retrieval of clinical equipment throughout the facility
  • Restock standby storage areas or returns it to the equipment room
  • Assist in the distribution, retrieval, and maintenance of orthopedic equipment such as
  • CPM, hot/cold therapy machines, trapeze bed frames, patient lifts, and traction weights and pulleys
  • Transport and deliver items, equipment, and medications (excluding controlled substances and IV chemotherapy drugs) throughout the facility
  • Maintain reasonably regular, punctual attendance consistent with AdventHealth policies, the ADA, FMLA and other federal, state, and local standards
  • Luis Gil Page 3
  • Appropriately utilizes PPE, and follows HIPPA, OSHA, and AdventHealth’s Policies and
  • Procedures.

Supervisor

Expressway Authority
02.2012 - 01.2014
  • Ensured all collectors’ clock in and out on time
  • Responsible for the safe that holds all the money
  • Audit every employee’s paperwork at the end of my shift
  • Responsible for pulling vaults that were filled up
  • Maintained a safe work environment
  • Ensured timely and continual coverage of tolls collectors.

Toll Collector

Expressway Authority
11.2011 - 02.2012
  • Proficiently operated the Department’s toll collection equipment according to procedure
  • Accurately classified vehicles and collected proper toll amounts from motorists traveling through a toll lane
  • Accurately made change for various U.S
  • Bill denominations in a timely manner, issued receipts to motorists and wrote insufficient fund slips
  • Accurately completed operational reports reflecting toll lane activity
  • At end of shift, balance cash and prepared accurate cash deposits on monies collected and tickets received
  • Speak and understand English proficiently to effectively communicate with motorists and respond to inquiries in a courteous, professional, and helpful manner
  • Provided on the job training to new hired toll collectors and existing employees when needed.

Phone Representative

Community Health Center
04.2010 - 11.2011
  • Answered high volume of in-bound calls
  • Scheduled appointments
  • Verified insurance benefits
  • Verified doctor’s availability for specific treatments
  • Maintained a close relationship with clinical partners
  • Adhered to rules and regulations of all applicable federal, state, and local agencies
  • Ensured open communication between clinical, ancillary, and patient access departments.

Education

BLS/HealthCare Provider certification by the American Heart Association -

Advent Health
Orlando, FL
06.2022

Skills

  • BLS Certified
  • Surgical Supplies and Equipment
  • Physician Support
  • Excellent Patient care and Problem-Solving Skills, Ability to Work In a Team Environment or Independently, Reporting Skills, Analyzing Information, Excellent
  • Verbal and Written Communication Skills, Confidentiality, Ability to Work Under Pressure,
  • Ability to communicate effectively using engagement techniques, Ability to learn and perform
  • Multiple tasks, Microsoft Office,
  • Bilingual English/Spanish
  • Patient Treatment Planning
  • Crisis Response
  • Relationship Building
  • People Skills
  • PPE Use
  • Good Work Ethic
  • Problem Resolution

References

References Available upon request

Timeline

Customer Service Representative

Cigna
04.2023 - Current

Anesthesia Technician

AdventHealth
10.2021 - 03.2023

Surgical Aide I

AdventHealth
06.2020 - 08.2023

Transporter

AdventHealth
01.2019 - 06.2020

Supervisor

Expressway Authority
02.2012 - 01.2014

Toll Collector

Expressway Authority
11.2011 - 02.2012

Phone Representative

Community Health Center
04.2010 - 11.2011

BLS/HealthCare Provider certification by the American Heart Association -

Advent Health

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