NANTHICHA VARGAS
Orlando,FL
Summary
- Experience in the healthcare industry
- Ability to provide support and care
- Ability to communicate effectively and resolve issues quickly
Overview
16
16
years of professional experience
1
1
Certification
Work History
Customer Service Representative
CVS Caremark
09.2024 - Current
- Resolved customer inquiries effectively, ensuring high satisfaction levels.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Implemented process improvements that enhanced response time and service quality.
- Worked flexible hours across night, weekend, and holiday shifts.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Phlebotomist Site Lead
Quest Diagnostics, Patient Services
03.2022 - 12.2025
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
- Collect specimens according to established procedures; processing specimens including labeling, centrifuging, aliquoting, freezing and preparing for transport as required by test order; ordering supplies, stock supplies, sanitizing, filing, answering phones and utilizing email as appropriate manners; understanding HIPPA and OSHA
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Improved patient comfort by efficiently drawing blood samples using various techniques such as venipuncture and capillary puncture.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
Medical Assistant
Orlando Clinical Research Center
11.2022 - 10.2024
- Documented vital signs and health history for patients in clinic and hospital environments.
- Perform venipuncture with small and difficult veins; prepares the set up for blood draw; documenting all work performances and maintaining complete and accurate records; processing plasma and urine; proper centrifugation of specimens; responsible for maintaining a clean and safe environment; ability to interact with patients, colleagues, and management in a professional manner; understanding HIPPA and OSHA
- Obtained client medical history, medication information, symptoms, and allergies.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Customer Service Cashier
Thai To Go
01.2010 - 06.2021
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Processed customer orders and accurately handled payment transactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Phlebotomist
Grifols Biomat Plasma USA
03.2020 - 03.2021
- Performed venipuncture with small and difficult veins.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Centrifuged blood samples as outlined in clinical protocols.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
Internship (Medical Assistant)
Beth Braver, MD
03.2020 - 06.2020
- Performed venipunctures, proper centrifugation of the specimens, administered injection, collected urine sample, prepared rooms, set up Pap smear, and EKG
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
Nursing Assistant
Merriment Assisted Living Residence
11.2019 - 03.2020
- Assist residence with medications, checked vital signs and measurements, and performed glucose tests.
- Increased patient engagement by providing emotional support, companionship, and encouragement during challenging times.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Proactively identified changes in patient condition or behavior, alerting appropriate healthcare personnel for prompt intervention when necessary.
- Enhanced continuity of care by thoroughly documenting shift reports and maintaining clear communication with incoming staff members.
Education
Associate of Science in Allied Health, Medical Assisting -
City College
06.2020
Certified Nursing Assistant (CNA) -
Beacon Hill Career Training
06.2019
National Health Career Association (NHA) Phlebotomist -
Beacon Hill Career Training
11.2018
Associate of Arts -
Palm Beach State College
05.2018
Skills
- BLS Certified
- Phlebotomist Certified
- First Aid Certified
- Certified Nursing Assistant
- Customer service skills
- Knowledge of Microsoft Office Suite
- Excellent organization and multitask skills
- Leadership, Self-driven, hard-working, promptly, team player, accountable, and reliable
Certification
- Blood Borne Pathogen
- HIPPA
- BLS/CRP
- Certified Nursing Assistant
- National Health Association(NHA)
Languages
Thai
Full Professional
Timeline
Customer Service Representative
CVS Caremark
09.2024 - Current
Medical Assistant
Orlando Clinical Research Center
11.2022 - 10.2024
Phlebotomist Site Lead
Quest Diagnostics, Patient Services
03.2022 - 12.2025
Phlebotomist
Grifols Biomat Plasma USA
03.2020 - 03.2021
Internship (Medical Assistant)
Beth Braver, MD
03.2020 - 06.2020
Nursing Assistant
Merriment Assisted Living Residence
11.2019 - 03.2020
Customer Service Cashier
Thai To Go
01.2010 - 06.2021
Certified Nursing Assistant (CNA) -
Beacon Hill Career Training
National Health Career Association (NHA) Phlebotomist -
Beacon Hill Career Training
Associate of Arts -
Palm Beach State College
Associate of Science in Allied Health, Medical Assisting -
City College
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