Kyle Perry Handorf
El Mirage,AZ
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Sportsman’s Warehouse
09.2024 - Current
- Provide the very best in customer service by greeting customers upon entrance into the store and thanking them upon exiting the store
- Clean, stock and straighten all merchandise in the front end of the store
- Maintain clean and orderly checkout areas
- Help to keep carts neat and orderly
- Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change
- Accurately ring merchandise through the register, ensuring that all tenders balance at the end of the shift
- Count down the till with a Department Manager at the end of the shift
- Check in customer’s firearms and fill out proper check in form
- Properly issue gift cards
- Properly tender loyalty program purchases
- Request information or assistance using paging systems
- Perform other tasks as necessary and assigned by management, which may at times include assisting in other departments
Tire Technician
Les Schwab Tire Center
07.2023 - 09.2024
- Tire Technician, Installation and maintenance of tires and wheels; repairing, rotating, and inflating tires; attaching and rebalancing wheels; installing/rebuilding and/or relearning/calibrating TPMS; washing tires and wheels; testing and installing batteries; use and maintenance of equipment; assisting other employees; test driving vehicles; and operating service vehicles to perform offsite and emergency road services
- Provides excellent customer service, promotes store sales
- Replaced and repaired tires using best practices for safe vehicle maintenance.
Range Master
Arizona Game and Fish
03.2022 - 07.2023
- As a range master for the Ben Avery Shooting Facility: Clay Target Center I monitor and assist all customers with weapon safety during their reservations at the facility
- I ensure that all weapon safety guidelines are being followed throughout the range to create a safe environment for all customers and employees
- Along with monitoring the safety of customers I fix and refill all clay target machines, loading empty machines and changing batteries when needed
- Knowledge and experience handling potentially dangerous situations involving weapon safety
- Exemplified a high level of competency in cultivating high levels of customer satisfaction and safety
- Works well under high-pressure situations with the ability to manage large volumes of customers
Assistant Manager
Jersey Mike’s Subs
01.2016 - 01.2022
- As assistant manager, I work at a continuous high pace, while upkeeping the corporate standard for our daily operations and procedures, I ensure that all customer's needs are being met while motivating my team to preserve food quality and customer satisfaction
- Train and oversee employees by making sure they understand their responsibilities as well as measure productivity and performance
- Exemplified a high level of competency in cultivating high levels of customer satisfaction, and employee motivation
- Capability to work under high-pressure situations with the ability to manage large volumes of customers, and employees
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
Education
GED -
GED Testing Service
03.2021
Skills
- Stress Management
- Oral and written communication
- Time Management
- Critical-thinking
- Computer Literacy
- Forklift Certified
- Welding
- BLS Certified
- Vehicle Diagnostic
- Active listening
- Problem Solving
- Adaptability
- Customer service
Timeline
Customer Service Representative
Sportsman’s Warehouse
09.2024 - Current
Tire Technician
Les Schwab Tire Center
07.2023 - 09.2024
Range Master
Arizona Game and Fish
03.2022 - 07.2023
Assistant Manager
Jersey Mike’s Subs
01.2016 - 01.2022
GED -
GED Testing Service
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