Tanya Jo Cronce
WoodTrust Bank
Wisconsin Rapids,WI
1
Certification
10
years of professional experience
Compassionate Phlebotomy Technician student progressing through formal training at Mid-State Technical College, graduating December 2026. Skilled in delivering patient care and maintaining accurate documentation in fast-paced healthcare settings. Ready to apply training and customer service expertise in a full time phlebotomy role within a clinic or hospital to enhance patient support.
Work History
Customer Service Representative
5 Years 4 Months- Facilitated banking transactions for customers, ensuring accuracy and efficiency in deposits, withdrawals, and credit card payments
- Delivered professional customer service in a high-security, detail-focused environment
- Processed and validated cashier’s checks to meet customer needs
- Supported fraud investigation and deposit department operations
- Ensured accuracy of financial documentation and reporting for compliance and operational integrity
Waitress / Manager
4 Years 5 Months- Managed front-of-house operations and supported team coordination
- Took customer orders, ensuring accuracy and enhancing satisfaction
- Processed customer payments and managed cash transactions with attention to accuracy
- Prepared food items, including pizzas, while maintaining proper food temperatures to ensure quality
- Maintained cleanliness and sanitation of dining areas
Education
Certificate of Technical Studies - Phlebotomy Technician Program
In Progress
- Honor Roll 2026
- Professional Development: Clinical at Aspirus Clinic on Peach St in Wisconsin Rapids 08-06 to 08-25-2026
- 4.0 GPA
- Student Member of ASCP
High School Diploma
Skills
Customer interactions
Issue resolution
Customer engagement
Account management
Customer education
Records management
Accurate documentation
Record keeping
Appointment management
Banking software
Office software
Identity validation
Compliance awareness
Safety compliance
Health regulations
Risk management
Crisis management
Conflict resolution
Detail-oriented
Empathetic service
Exceptional service
Effective communication
Team collaboration
Stress management
Technology proficiency
Equipment familiarity
Inventory management
Work area sanitation
Supply management
Quality assurance
Data protection
Demographic understanding
Attention to detail
Patient safety
Identity verification
Specimen preparation
Requisition management
Communication effectiveness
Office supplies
Appointment management
Banking software
Certification
- Phlebotomy Technician Certification (In Progress)
- CPR/First Aid (If applicable, can be added when completed)
Availability
- Full-time availability
- Prefer Wisconsin Rapids, WI area
Timeline
Customer Service Representative
WoodTrust Bank
08.2020 - 12.2025Read More
Waitress / Manager
Pizza Hut
02.2016 - 07.2020Read More
Lincoln High School
High School Diploma
Read More
Mid-State Technical College
Certificate of Technical Studies from Phlebotomy Technician Program
Read More