Stephanie Mendivil
7920 Camino Jonata, San Diego,CA
Summary
A dedicated and outgoing individual pursuing a medical assistant diploma and providing compassionate customer care in fast-paced settings. Strong track record of delivering exceptional customer service and resolving technical issues. Seeking to contribute excellent communication, technical proficiency, strong work ethic, in a rewarding future Medical Assistant role to provide compassionate patient care, support, and expertise to a dynamic healthcare team as a healthcare professional.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Mitchell1
07.2021 - Current
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Trained staff on operating procedures and company services.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Increased efficiency and team productivity by promoting operational best practices.
Server
BJ's Restaurant & Brewhouse
01.2020 - 02.2021
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Barista
Starbucks
05.2018 - 09.2019
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Prevented infections and maintained store professionalism by cleaning and sanitizing areas daily.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
Education
North West College Marsha-Fuerst School of Nursing
San Diego, CAHigh School Diploma -
University City High School
San Diego, CA05.2018
Skills
- HIPAA Compliance
- BLS Certified
- Patient Flow Management
- Excellent time management and problem-solving abilities
- Strong communication and interpersonal skills
- Proficiency in Microsoft office suite (Word, Excel, Powerpoint)
- Medical Terminology
- Data Entry
- Electronic Health Records
Timeline
Customer Service Representative
Mitchell1
07.2021 - Current
Server
BJ's Restaurant & Brewhouse
01.2020 - 02.2021
Barista
Starbucks
05.2018 - 09.2019
North West College Marsha-Fuerst School of Nursing
High School Diploma -
University City High School
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