Rudee Friar
Memphis,TN
Summary
Creative problem solver with strong analytical and critical thinking skills. Highly organized and detail-oriented professional dedicated to achieving goals. Experienced in developing and maintaining documentation systems, managing calendars, and preparing reports. Knowledgeable in project management principles, business processes, and customer service best practices.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Cigna
09.2024 - Current
- Managed approximately 100 incoming and outgoing calls, emails and faxes per day from customers.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Customer Success and Administrative Lead
McKesson/CoverMyMeds
07.2021 - 09.2024
- Prioritized tasks and resolved workflow issues to maintain strong rapport with customers and managers.
- Streamlined operations to facilitate the daily fulfillment of 10,000 prescriptions.
- Streamlined workflow for increased productivity through thorough analysis and optimization of procedures.
- Assisted customers with onboarding and product setup to foster successful adoption and usage
- Entered data, generated reports, and produced tracking documents.
- Facilitated team building activities. Organized spaces, materials and catering support for internal and client-focused meetings.
Inventory Lead
McKesson
12.2020 - 07.2021
- Maintained perpetual inventory for over 1300 medications.
- Collaborated with team members to achieve well-coordinated inventory management systems.
- Verified incoming products and checked delivery totals to keep system records current and accurate.
- Evaluated incoming shipments for quality issues and processed unacceptable materials for return.
- Enhanced inventory accuracy by conducting regular audits and reconciling discrepancies.
- Streamlined warehouse organization for optimal efficiency by implementing effective storage strategies.
Certified Pharmacy Technician Supervisor
CVS Healthcare
01.2015 - 11.2020
- Managed team performance by training, mentoring, disciplining, and motivating 35 employees.
- Enhanced pharmacy efficiency by streamlining prescription processing and medication dispensing procedures.
- Developed comprehensive training materials to onboard new technicians, resulting in faster acclimation to role responsibilities.
- Maintained and updated patient records, prescription information, and patient data in accordance with HIPAA regulations.
- Optimized inventory management, regularly reviewing stock levels and placing timely orders to prevent shortages or overstocking issues.
Education
Bachelor of Arts - Biology
The University of Mississippi
Oxford, MS 12.2021
Skills
- Client support
- Emotional Intelligence
- Schedule Coordination
- Ticketing Systems
- Data Entry
- Detail Oriented
- Effective Issue Resolution
- Project Planning and Prioritization
Certification
- Business Management Essentials (eCornell)
- Lean Six Sigma Green Belt Certification
- PTCB Certification
Timeline
Customer Service Representative
Cigna
09.2024 - Current
Customer Success and Administrative Lead
McKesson/CoverMyMeds
07.2021 - 09.2024
Inventory Lead
McKesson
12.2020 - 07.2021
Certified Pharmacy Technician Supervisor
CVS Healthcare
01.2015 - 11.2020
Bachelor of Arts - Biology
The University of Mississippi
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