Cindi Lovaglio
Port Chester,NY
Summary
Hardworking and detail-oriented veterinary receptionist and assistant with 20 years of experience in customer service, animal handling, and veterinary care. Proficient in managing high-volume phone calls and emails, providing exceptional customer service, and resolving complex customer complaints. Skilled in animal restraint, veterinary technician experience, and pet care.
Overview
25
25
years of professional experience
Work History
Customer Service Representative
VCA Bond Animal Hospital
White Plains, NY
11.2023 - 02.2026
- Managed a high volume of incoming calls and emails, consistently meeting or exceeding performance metrics for response time and resolution
- Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
- Established rapport with customers through active listening, empathy, and tailored interactions
- Demonstrated strong product knowledge to effectively answer customer questions and provide accurate information
- Resolved complex customer complaints by identifying root causes and implementing effective solutions
- Followed up with customers after issue resolution to confirm ongoing satisfaction
- Upsold additional products or services to customers based on their needs and preferences
Waitress, Greeter, Receptionist
Franks Pizzeria and Restaurant
Port Chester, NY
08.2017 - 08.2025
- Provided exceptional customer service by promptly greeting and seating guests, taking accurate orders, and delivering food and beverages promptly
- Identified and recorded customers' preferences to enhance personalized service delivery
- Effectively handled customer inquiries, concerns, or complaints in a professional manner to ensure guest satisfaction
- Processed cash transactions accurately, ensuring correct payments, change, and end-of-shift reconciliation
- Resolved customer inquiries, concerns, or complaints professionally to maintain high guest satisfaction
- Collaborated with bartenders to create specialty cocktails based on customer preferences for enhanced dining experience
- Crafted a signature drink to enhance the beverage offerings and attract customers. that is served on special occasions and throughout the summer months
- Answer phones for takeout orders, reservations, and general customer questions
- Managed cash transactions accurately by processing payments, providing change, and reconciling receipts at the end of each shift
Waitress, Computer Manager, Receptionist
Frankie and Louie's Restaurant
Port Chester, NY
07.2001 - 07.2017
- Fulfilled customer needs/demands in a high customer traffic, neighborhood/family establishment
- Oversaw computer system operations to ensure seamless functionality and support for staff
- Collaborated with kitchen staff to streamline meal preparation and enhance service efficiency
- Handled phone inquiries for takeout/delivery orders, ensuring accurate and prompt service for customers
- Led a team of XX employees, providing training, coaching, and performance evaluations to ensure high-quality service delivery
- Conducted regular inspections of the facility to ensure compliance with health and safety regulations
- Resolved customer complaints promptly and effectively, ensuring high levels of satisfaction were maintained at all times
- Monitored food quality standards closely through regular taste testing sessions with kitchen staff
- Veterinary Technician and Receptionist
Veterinary Technician and Receptionist
North Regent Animal Clinic
Port Chester, NY
04.2014 - 01.2016
- Prepared examination rooms for appointments, ensuring readiness for procedures and patient comfort
- Assisted veterinarian with various procedures
- Answered phones and scheduled appointments for various procedures, including laser treatments and surgeries, enhancing client communication
- Prepared medications
- Maintained medical records and created files and history for new patients
- Educated pet owners on proper animal care techniques, medication administration, and post-operative instructions
- Prepared rooms for appointments
- Cleaned and sanitized examination rooms before and after each appointment, ensuring a safe environment for patients and staff
Receptionist and Veterinary Assistant
Mamaroneck Veterinary Hospital
Mamaroneck, NY
04.2010 - 02.2012
- Assisted veterinarian in-office checkups and procedures
- Assisted veterinarian with in-office checkups and procedures, contributing to efficient patient care
- Ensured proper care and upkeep of kennel environment for animal health. that included cleaning, feeding, medicating, playtime, and bathing boarders
- Provided compassionate care and attention to animals in kennel, promoting their comfort and well-being
- Kennel maintenance that included cleaning, feeding, medicating, playtime, and bathing boarders
- Maintained cleanliness and sanitation of kennels, exam rooms, and common areas to prevent the spread of disease
- Maintained accurate medical records for all patients seen at the clinic
- Educated clients on preventive care measures such as vaccinations, flea control, and dental hygiene practices
- Effectively communicated with pet owners about test results or treatment plans as directed by veterinarians
- Provided post-operative care instructions to pet owners after surgeries
- Collaborated with veterinary technicians to ensure smooth workflow during patient visits
- Educated clients on preventive care measures, enhancing their understanding of vaccinations, flea control, and dental hygiene practices
- Communicated with pet owners about test results or treatment plans
- Provided administrative support to veterinary staff by organizing files and maintaining office supplies inventory
- Restrained aggressive or fearful animals using appropriate handling techniques
Grooming Assistant, Receptionist
Shampooch Groomers
Mamaroneck, NY
08.2008 - 02.2011
- Bathed and groomed dogs of various breeds and sizes, ensuring their cleanliness and overall well-being
- Performed nail trims, ear cleanings, and teeth brushing to maintain the health and hygiene of dogs
- Executed nail trims, ear cleanings, and teeth brushing to ensure optimal health and hygiene of dogs
- Managed difficult or anxious dogs with patience and positive reinforcement techniques, fostering a calm grooming environment
- Provided exceptional customer service by addressing any concerns or questions from pet owners in a professional manner
- Delivered exceptional customer service by professionally addressing concerns and questions from pet owners
- Reception responsibilities included appointments, waiting area
Education
High school diploma -
Port Chester Senior High School
Port Chester, NYSkills
- Call center operations
- Email management
- Appointment scheduling
- Transaction processing
- Billing support
- Client intake
- Documentation management
- Complaint resolution
- Dispute resolution
- Customer-focused solutions
- Client support
- Client engagement
- Effective communication
- Listening skills
- Empathy and support
- Collaborative teamwork
- Flexible collaborator
- Team engagement
- Analytical thinking
- Stress control
- Data management
- Solution development
Personal Information
- Work Permit: Authorized to work in the US for any employer
- Visa Status: Authorized to work in the US for any employer
Timeline
Customer Service Representative
VCA Bond Animal Hospital
11.2023 - 02.2026
Waitress, Greeter, Receptionist
Franks Pizzeria and Restaurant
08.2017 - 08.2025
Veterinary Technician and Receptionist
North Regent Animal Clinic
04.2014 - 01.2016
Receptionist and Veterinary Assistant
Mamaroneck Veterinary Hospital
04.2010 - 02.2012
Grooming Assistant, Receptionist
Shampooch Groomers
08.2008 - 02.2011
Waitress, Computer Manager, Receptionist
Frankie and Louie's Restaurant
07.2001 - 07.2017
High school diploma -
Port Chester Senior High School