Summary
Overview
Work History
Education
Skills
Timeline
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Eileen Motta

E-commerce Mgr
La Jolla,CA

Summary

Diligent Department Mgr with comprehensive background in managing e-commerce departments. Successfully led teams to optimize online sales ordering through end result success and flawless streamlined operations. Demonstrated proficiency in data analysis and strategic planning to drive revenue growth and improve customer satisfaction.

Overview

16
16
years of professional experience

Work History

E-commerce Department Mgr

Kroger
05.2020 - Current
  • Maintained close relationships with customers, providing exceptional customer service and support for reordering opportunities.
  • Addressing all customer relations, all customer service concerns, ensuring quick resolution encouraging online ordering lifestyle
  • Recruited, interviewed and hired employees. Implemented training, supporting department systems to promote positive work experiences to ensuring retention.
  • Built relationships with vendors to ensure favorable items were available consistently for customer orders.
  • Reduced cart abandonment rate by addressing customer pain points from using on line ordering platform, reducing negative user experiences.
  • Coach, trained and developed a team of e-commerce specialists, fostering an environment with customer experience at the fore front of every movement from start to end for continuous growth.
  • Increased order growth driving sales and meeting department metric goals annually.

Zumba Fitness Instructor

YMCA La Jolla
08.2008 - 03.2019
  • Stayed current on industry trends and new choreography through regular professional development training sessions and workshops.
  • Promoted class offerings supporting variety and all levels of intensity to increase attendance and consistency.
  • Maintained YMCA special event planning and participation to foster YMCA core values
  • Improved participant retention rates with consistent class structure and personalized attention to individual progress.
  • Provided safe workout routines by demonstrating proper form and technique, appropriate modifications, and cueing to ensure all Y community participants are safe to attend.
  • Established Zumba brand successfully by developing a community through class connections and participant awareness. Actively demonstrating engaging behavior, learning names, and helping members reach their health and wellness goals

Education

High School Diploma -

Pt Loma High School
San Diego, CA
06.1984

Skills

  • Time management
  • Attention to detail
  • Multitasking
  • Organizational skills
  • Leadership
  • Adaptability and flexibility

Timeline

E-commerce Department Mgr

Kroger
05.2020 - Current

Zumba Fitness Instructor

YMCA La Jolla
08.2008 - 03.2019

High School Diploma -

Pt Loma High School

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Eileen MottaE-commerce Mgr