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Results-driven Supervisor with experience steering and directing all aspects of operations. Practiced in orchestrating multiple projects with competing priorities involving process improvements, safety initiatives and quality control. Recognized and commended for collaborating with upper management to achieve organizational objectives.

Energetic and empathetic customer service professional with over 20 years of experience delivering outstanding support and problem-solving in fast-paced retail environments. Known for building strong relationships with customers and team members, managing complex orders, and remaining calm under pressure. Motivated to bring a positive attitude, attention to detail, and a solution-focused mindset to a new opportunity in customer care.

Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust.

Started working at Publix at 16 and began as a bagger, performing tasks like getting carts, lifting boxes, greeting customers, offering premier service (helping outside, packing things correctly and based on customers needs and demands), cleaning the store, etc., always keeping a smile and greeting customers left and right. As time went on, I became a cashier, which demanded a little more out of me: counting cash, knowing the promotions and prices, where the items are located, but most importantly, how to treat customers with outmost respect while ensuring the company policies and rules are respected. Examples of this include explaining to customers the promotion they saw was wrong, the price if the items were correct, and using certain payment methods on certain things like gift cards, the coupon policies, and many more. All of this done while keeping courtesy, respect, careful listening, and understanding the customer while also making sure the store doesn’t lose money and all the transactions are safe and fraud-free. Then I got promoted to customer service staff/supervisor. This was a combination of the last 2 but with more responsibilities: handling more cash, dealing with rude customers, making sure new employees are on the right track and minors are following their work hours to prevent legal problems, answering the phone and assisting many customers at once, like one sending money, while the western Union loads reduce the lottery line, and if the phone rings, answer it before the 4th ring to help the customer and redirect them to the department they need. I have learned and developed many skills, but most importantly: multitasking, social relationships, teamwork, and a work-focused mindset.

EILEEN NGUYEN

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Supervisor, Customer Service

Customer Experience Specialist

Advertising and Promotion Manager

Education

Bachelor - Human Resource

Associates - Business Administration

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Supervisor, Customer Service

Customer Experience Specialist

Advertising and Promotion Manager

Bachelor - Human Resource

Associates - Business Administration

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