Eileen PEREZ
Miami,FL
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
1
1
Certification
Work History
Cashier
Islas Canarias Cafe
Miami, Miami
- Assisted customers over the phone regarding store operations, product information and order placement.
- Balanced daily transactions on a computerized point-of-sale system.
IT Engineer
Empresa de Bebidas y Refrescos Santiago de Cuba
Santiago De Cuba, Cuba
- Provided technical support for LANs, WANs, network segments, Internet connections, and intranet systems.
- Resolved problems reported by end-users regarding their access to resources or applications.
- Installed new hardware and software solutions in accordance with company standards.
- Implemented security measures such as antivirus protection, firewalls, data encryption.
- Tested new software applications prior to their release.
- Collaborated with other teams such as marketing, sales, customer service to ensure successful project delivery.
- Conducted research on emerging technologies and recommended improvements in existing ones.
- Maintained up-to-date knowledge of industry trends and best practices related to IT infrastructure.
- Provided technical support to customers over the phone or through email.
- Performed troubleshooting and maintenance of hardware and software components, including servers, routers, switches, firewalls, and other network devices.
Analyst
Empresa de Bebidas y Refrescos Santiago de Cuba
Santiago De Cuba, Cuba
- Developed financial models to analyze data and identify potential risks.
- Maintained accurate records of all data collected during analysis processes.
- Performed cost-benefit analysis to evaluate project feasibility.
Education
Bachelor of Computer Science - Information Technology Engineer
Universidad De La Ciencias Informaticas(UCI)
CubaCertificate:Computer Programer Business Aplication - Information Technology
Miami Dade College
Miami, FLCertificate - Behavioral Health Case Manager (CBHCM)
NEPA HEALT DEVELOPMENT CORP
MiamiSkills
- Software testing
- Business Intelligence
- System Administration
- Information Security
- Machine Learning
- Technical Support
- Product Development Testing
- Operating systems
- Software configuration
- Hardware troubleshooting
- Troubleshooting and resolution
- System Analysis
- System updates
- Drawer balancing
- Payment Collection
- Customer Assistance
- Customer Service
Languages
Spanish
Full Professional
English
Limited
Certification
- Information Technology Engineer-2010
Timeline
Cashier
Islas Canarias Cafe
IT Engineer
Empresa de Bebidas y Refrescos Santiago de Cuba
Analyst
Empresa de Bebidas y Refrescos Santiago de Cuba
Bachelor of Computer Science - Information Technology Engineer
Universidad De La Ciencias Informaticas(UCI)
Certificate:Computer Programer Business Aplication - Information Technology
Miami Dade College
Certificate - Behavioral Health Case Manager (CBHCM)
NEPA HEALT DEVELOPMENT CORP
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