Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kailan Moss

Huntsville,AL

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

3
3
years of professional experience

Work History

Cashier

Walmart
09.2021 - 10.2023
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Restocked and organized merchandise in front lanes.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Answered questions about store policies and addressed customer concerns.

Customer Service Representative

TRC Staffing Services Inc.
09.2020 - 09.2021
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Customer Service Representative

ASK Telemarketing
05.2020 - 09.2020
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Education

Computer Science

Alabama A & M University
Normal, AL
05.2024

High School Diploma -

Park Crossing High School
Montgomery, AL
05.2020

Skills

  • Microsoft Word
  • Software Testing
  • Java and Python
  • Programming Languages
  • Complex Problem-Solving
  • Research
  • Calm and Professional Under Pressure
  • JavaScript
  • Telecommunications Systems
  • Critical Thinking Skills
  • Data Management
  • C Language
  • Good Listening Skills
  • Issue Identification
  • Directing Calls
  • Corporate Policies and Procedures
  • Documenting Calls
  • Sales and Upselling
  • Maintaining Clean Work Areas
  • Understanding Customer Needs
  • Process Transactions
  • Call Volume and Quality Metrics

Timeline

Cashier

Walmart
09.2021 - 10.2023

Customer Service Representative

TRC Staffing Services Inc.
09.2020 - 09.2021

Customer Service Representative

ASK Telemarketing
05.2020 - 09.2020

Computer Science

Alabama A & M University

High School Diploma -

Park Crossing High School
Kailan Moss