Eileen Rice
Winston-Salem,NC
Summary
Accomplished Clinical Services Manager with a successful performance history at Atrium Health Wake Forest Baptist, specializing in nursing expertise and staff development. Excelled in fostering interdisciplinary collaboration and staff mentoring, significantly enhancing patient care delivery and reducing employee turnover. Demonstrates exceptional multitasking, organization, critical thinking skills, and ensuring high-quality telehealth nursing care delivery.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Clinical Services Manager
Atrium Health Wake Forest Baptist
04.2016 - Current
- Enhanced patient care by utilizing evidence-based nursing practices and protocols.
- Facilitated the delivery of quality care to diverse populations while overseeing telephone triage functions.
- Served as a key point of contact between nursing staff, physicians, administration, and other healthcare professionals.
- Coordinated and implemented in-service educational programs focusing on safety and adherence to protocols.
- Optimized staff scheduling and resource allocation.
- Facilitated communication between departments to ensure continuity of patient care for ambulatory patients after-hours and post-hospitalization.
- Developed comprehensive training programs for new hires, ensuring quality care and consistency in nursing practices.
- Promoted a culture of continuous learning and improvement within the nursing team, fostering professional growth and excellence in patient care.
- Conducted performance evaluations and provided constructive monthly feedback to support professional growth of nursing staff members.
- Led staff meetings to keep team informed of departmental changes and provide opportunities for nurses to share ideas and concerns
- Maintained low employee turnover rates through proactive team engagement
Nursing Operations Supervisor
Wake Forest Baptist Health
08.2012 - 04.2016
- Facilitated medical center operations after-hours.
- Developed strong relationships with key stakeholders such as physicians, administrators, and staff to facilitate collaborative problem-solving efforts.
- Championed patient advocacy efforts, ensuring that patients' needs were always prioritized in decision-making processes.
- Investigated and independently resolved complaints from staff, physicians, and patients by leveraging clinical judgment and management expertise.
- Coordinated with multiple departments to optimize care coordination, resulting in more efficient and seamless patient experiences throughout their healthcare journey.
- Developed a standard of practice for management of patients or visitors demonstrating aggressive or violent behaviors.
Education
Master of Science - Nursing
University of Phoenix
Phoenix, AZMaster of Health Administration - Health Administration
University of Phoenix
Phoenix, AZBachelor of Science - Nursing
Winston Salem State University
Winston-Salem, NCSkills
- Nursing Expertise
- Interdisciplinary Collaboration
- Multitasking and Organization
- Staff Coaching and Mentoring
- Critical Thinking
- Staff Leadership
- Schedule Management
Certification
Nurse Executive
Affiliations
- North Carolina Nurses Association
- American Nurses Association
Timeline
Clinical Services Manager
Atrium Health Wake Forest Baptist
04.2016 - Current
Nursing Operations Supervisor
Wake Forest Baptist Health
08.2012 - 04.2016
Master of Science - Nursing
University of Phoenix
Master of Health Administration - Health Administration
University of Phoenix
Bachelor of Science - Nursing
Winston Salem State University