Summary
Overview
Work History
Education
Skills
Timeline
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Eileen Smith

Palmyra,New Jersey

Summary

Orderly and committed Administrative Assistant offering solid skills in customer relations and resilience to handle challenges of fast-paced environments. Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities and self-motivated nature. Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks.

Overview

25
25
years of professional experience

Work History

Special Education Assistant

Philadelphia School District
Philadelphia, Pennsylvania
09.2018 - 11.2023
  • Assisted in the development and implementation of individualized education plans for students with special needs.
  • Provided one-on-one support to students to help them reach their educational goals.
  • Collaborated with teachers, administrators, and parents to create a positive learning environment for students.
  • Developed lesson plans based on each student's individual needs and abilities.
  • Conducted assessments of student performance using data collection techniques such as observation, anecdotal records, interviews.
  • Monitored student progress and provided feedback to teachers and parents on student progress.
  • Attended IEP meetings to provide input on students' progress and any modifications needed in instruction or services.

Telephone Operator

Emerson Personnel Group
Moorestown, New Jersey
04.2018 - 09.2019
  • Worked for Virtua Hospital handling all incoming calls to all four hospital campuses.
  • Utilized computer software to record caller's inquiries and complaints.
  • Provided customer service to callers by answering questions and providing requested information.
  • Answered incoming calls in a professional, courteous and timely manner.

Telephone Operator

Jupiter Medical Center
Jupiter, Florida
08.2017 - 11.2017
  • Handled all incoming calls to hospital.
  • Answered incoming calls in a professional, courteous and timely manner.
  • Provided customer service to callers by answering questions and providing requested information.

Telephone Operator

David Wood Personnel
West Palm Beach, Florida
04.2017 - 08.2017
  • Worked for Jupiter Medical Center, handled all incoming calls to hospital.

Member Services Representative

ASP Personnel Services
Pennsauken, New Jersey
08.2016 - 02.2017
  • Provided support and service to Teamsters regarding their health and welfare benefits through phone calls and incoming and outgoing correspondence.
  • Provided support to members regarding account inquiries, processing transactions, and resolving issues.
  • Answered incoming calls regarding membership benefits and services.

Claims Service Representative

Contemporary Staffing Solutions
Mount Laurel, New Jersey
10.2015 - 07.2016
  • Handled customer inquiries, complaints, medical benefits questions and requests.
  • Helped client personnel during their open enrollment
  • Calmed angry callers, created cases, repaired trust, located resources for problem resolution and designed best-option solutions.

Medical Transcriptionist

Exam Works
Mount Laurel, New Jersey
09.2010 - 03.2014
  • Worked transcribing doctor transcription into medical records and work including, but not limited to, transcription, typing, data entry and proofreading.

Medical Transcriptionist

Virtua - West Jersey Health Systems, Inc.
Berlin, New Jersey
06.2007 - 01.2009
  • Transcribed various medical documents for the ED.

Statistical Coordinator

Hoeganaes Corporation
Cinnaminson, New Jersey
01.1999 - 09.2001
  • Transcribed weekly meeting minutes, maintained filing system for Quality control department, responsible for creating and distributing monthly/quarterly statistics company-wide.
  • Developed and maintained data collection systems, designed to improve accuracy of statistical data.
  • Created reports summarizing the findings from the data analysis.

Education

Executive Secretarial Program-Certificate -

Berkeley College of Business

Medical Technology, Medical Transcription and Advanced Medical Transcription - Certificate -

Harris School of Business

Associates Degree, Liberal Arts Program -

Burlington County College

Bachelor’s Degree, English -

Rutgers, The University of New Jersey

Skills

  • 30 years working in an office environment
  • Expertise in MS Excel, Word, Powerpoint, Outlook
  • Follows instructions without difficulty
  • Organization and Time Management
  • Meeting planning
  • Document Control/Information Security/Spreadsheet Management/Database Management
  • Appointment Scheduling
  • Office Administration
  • Reception oversight
  • Data Entry
  • Clerical Support
  • Excellent written and verbal skills
  • Typing Speed: 65 WPM

Timeline

Special Education Assistant

Philadelphia School District
09.2018 - 11.2023

Telephone Operator

Emerson Personnel Group
04.2018 - 09.2019

Telephone Operator

Jupiter Medical Center
08.2017 - 11.2017

Telephone Operator

David Wood Personnel
04.2017 - 08.2017

Member Services Representative

ASP Personnel Services
08.2016 - 02.2017

Claims Service Representative

Contemporary Staffing Solutions
10.2015 - 07.2016

Medical Transcriptionist

Exam Works
09.2010 - 03.2014

Medical Transcriptionist

Virtua - West Jersey Health Systems, Inc.
06.2007 - 01.2009

Statistical Coordinator

Hoeganaes Corporation
01.1999 - 09.2001

Executive Secretarial Program-Certificate -

Berkeley College of Business

Medical Technology, Medical Transcription and Advanced Medical Transcription - Certificate -

Harris School of Business

Associates Degree, Liberal Arts Program -

Burlington County College

Bachelor’s Degree, English -

Rutgers, The University of New Jersey

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Eileen Smith