Eileen Stafford
17442 County Road 1672 Odem,TX
Summary
Resourceful Office Manager with more than 20 years of experience optimizing office procedures and overseeing operations. Skilled in schedule management, payroll administration and business correspondence coordination. Disciplined and systematic professional thrives in high-pressure, team-based atmospheres. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic.
Overview
23
23
years of professional experience
Work History
Secretary Coordinator
Robstown Early College High School
Robstown, TX
11.2022 - Current
- Organized and maintained executive calendars, including scheduling meetings, travel arrangements and conference calls.
- Maintained filing systems for confidential documents; organized files for easy retrieval of information when requested.
- Coordinated meeting logistics such as room reservations and catering services.
- Assisted with special projects or tasks related to departmental functions upon request.
- Compiled data from various sources into clear, concise reports that could be used by management for decision-making purposes.
- Performed data entry into computer systems; ensured accuracy of all entered information.
- Reviewed billing statements for accuracy prior to submitting them for payment processing.
- Ordered office supplies to purchase items and maintain appropriate levels.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
- Maintained payroll information by calculating, collecting and entering data.
- Verified timekeeping records and handled any discrepancies with employees.
- Updated employee files with new details such as changes in address or salary levels.
- Booked airfare, hotel and ground transportation to coordinate office travel.
- Delegated work to staff, setting priorities and goals.
- Coordinated with other supervisors, combining group efforts to achieve goals.
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
- Analyzed financial activities of department to share budgetary input with managers.
Sales Associate
Wyndham Vacation Ownership
San Antonio, TX
06.2021 - 10.2022
- Processed transactions using a point-of-sale system.
- Built relationships with customers to encourage repeat business.
- Upsold additional items based on customer interests and needs.
- Suggested ideas for improving store operations and increasing profits.
- Collaborated with management teams to develop innovative marketing strategies.
- Analyzed customer feedback data to recommend improvements in service quality.
- Helped customers find specific products, answered questions and offered product advice.
- Engaged customers in friendly, professional dialogue to determine needs.
- Built and maintained relationships with peers and upper management to drive team success.
- Maintained knowledge of current promotions,
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Reviewed files, recordings and other documents to obtain information to respond to requests.
- Greeted customers and provided exceptional customer service.
- Provided accurate information about products, prices and services.
Office Manager
State Farm Insurance Inc
Corpus Christi , TX
06.2001 - 06.2021
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel
- Maintained organized filing system of paper and electronic documents.
- Ordered office supplies to purchase items and maintain appropriate levels.
- Scheduled meetings and sent invitations specifying time and location.
- Assisted with accounts receivable and accounts payable functions.
- Managed multiple calendars and contacts using computer software.
- Anticipated leadership needs by preparing or gathering records, reports and correspondence.
- Updated reports, managed accounts and generated reports for company database.
- Updated employee files with new details such as changes in address or salary levels.
- Maintained employee confidence and protected payroll operations by keeping information confidential
- Worked with customer to create debt repayment plan based on current financial condition.
- Conducted onboarding to help new hires adjust to administrative and performance aspects of jobs
- Booked airfare, hotel and ground transportation to coordinate office travel.
- Created detailed expense reports to facilitate reimbursement for business expenses incurred.
- Maintained company handbook to outline policies and provide insights to company mission and values.
- Managed relational database to store information Education for reference, reporting and analysis.
- Updated reports, managed accounts and generated reports for company database.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Submitted reports on payroll activities.
Education
Some College (No Degree) -
Texas A&M University - Corpus Christi
Corpus Christi, TXSkills
- Employee Supervision
- Office Management
- Administrative Management
- Team Building
- Data Entry
- Report Preparation
- Organizational Skills
- Friendly Nature
- Excellent Multi-Tasking ability
- Business Administration
- Time Management
- Planning and Coordination
- Office Administration
- Motivational Leadership
- Project Management
- Subcontractor Coordination and oversight
Languages
English
Native/ Bilingual
Spanish
Full Professional
References
References available upon request.
Timeline
Secretary Coordinator
Robstown Early College High School
11.2022 - Current
Sales Associate
Wyndham Vacation Ownership
06.2021 - 10.2022
Office Manager
State Farm Insurance Inc
06.2001 - 06.2021
Some College (No Degree) -
Texas A&M University - Corpus Christi
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