Eilla Ortega
Jacksonville,FL
Summary
I am an enthusiastic, self-motivated, reliable, and hard-working person who excels in any position or environment using solid skills and past experience. Collaborates with others to meet deadlines and goals. Communicates effectively with co-workers and customers.
Overview
4
4
years of professional experience
Work History
Residential House Cleaner
Self-employeed
01.2023 - Current
- Meticulous Professional housekeeper and maintenance worker adept at organizing, arranging, and cleaning.
- Enhanced client satisfaction by consistently providing thorough and efficient cleaning services.
- Provided exceptional customer service, addressing concerns and customizing services to meet individual needs in their homes.
- Developed strong relationships with clients, earning trust through reliability and attention to detail.
Home Care Coordinator
Effective Home Care
08.2020 - 10.2022
- Enhanced patient care by coordinating and scheduling home healthcare services.
- Streamlined communication between patients, Patients' relatives, caregivers, and medical professionals for better overall care.
- Developed personalized care plans to address individual patient needs and preferences.
- Monitored patients'' progress and adjusted care plans accordingly for optimal results.
- Trained new staff members, and new HHAs on company policies, procedures, and best practices for home care.
Call Center Customer Service Representative
Newsom Eye And Laser Center
09.2019 - 07.2020
- Reduced call resolution time through efficient problem-solving and communication skills.
- Take customer calls and provide accurate, satisfactory answers to their queries and concerns.
- Analyzed and collected customer information for eye exams with different specialists.
- Maintained patient confidentiality by strictly adhering to HIPAA regulations while handling sensitive personal information.
- Assisted in reducing no-shows by implementing reminder calls and appointment confirmation protocols.
Education
High School Diploma -
Lawrence High School
Cedarhurst07.2019
Skills
- Bilingual (fluent Spanish)
- Computer-user experience
- Attention to detail
- Ability to understand and follow written/verbal instructions
- Time Management
- Active Listening
- Excellent communication Skills
- Critical Thinking
Timeline
Residential House Cleaner
Self-employeed
01.2023 - Current
Home Care Coordinator
Effective Home Care
08.2020 - 10.2022
Call Center Customer Service Representative
Newsom Eye And Laser Center
09.2019 - 07.2020
High School Diploma -
Lawrence High School
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