Eimani Chandler
Newport News,VA
Summary
Results-driven professional with extensive experience in food service management. Skilled in mentoring staff and implementing inventory control strategies, leading to improved efficiency and customer satisfaction. Ready to leverage expertise to foster a collaborative and high-performing team environment.
Overview
6
6
years of professional experience
Work History
Shift Manager
Wendys Restaurant
Hampton,va
01.2022 - Current
- Supervised daily operations to ensure compliance with safety and quality standards.
- Trained and mentored staff on food preparation guidelines and customer service protocols.
- Implemented inventory management practices to optimize stock levels and reduce waste.
- Resolved customer complaints promptly, enhancing overall dining experience satisfaction.
- Developed training materials for new hires, improving onboarding efficiency and retention rates.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
Cashier
Wendys Resturant
Hampton, Va
02.2021 - 01.2022
- Educated customers about menu items, promoting upselling opportunities effectively.
- Supported training of new staff on operational procedures and customer service standards.
- Monitored inventory levels, assisting in stock replenishment as needed.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Cashier
Chick-fil-A
Hampton, Va
05.2020 - 02.2021
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Assisted in maintaining cleanliness and organization of front-line service areas.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Collaborated with team members to ensure smooth operations during peak hours.
- Handled cash and credit transactions with precision, minimizing errors.
- Worked flexible schedule and extra shifts to meet business needs.
Education
High School Diploma -
Phoebus High School
Hampton,va06-2023
Skills
- Decision-making
- Customer service focus
- Employee training
- Accurate money handling
- Workplace safety
- Opening and closing procedures
- Handling customer complaints
- Energetic and enthusiastic
- Mentoring and coaching
- Delegating work
- Quality assurance
- Inventory control
- Staff training and onboarding
Timeline
Shift Manager
Wendys Restaurant
01.2022 - Current
Cashier
Wendys Resturant
02.2021 - 01.2022
Cashier
Chick-fil-A
05.2020 - 02.2021
High School Diploma -
Phoebus High School