Eimeo Lee Chip Sao
Laie
Summary
Dynamic professional with a proven track record at the Polynesian Cultural Center, achieving a 93% customer satisfaction rate. Fluent in four languages, I excel in guest relations and conflict resolution, consistently recognized for my leadership and event planning skills. Aiming to leverage my expertise to enhance team performance and customer experiences.
Overview
7
7
years of professional experience
Work History
Server
Polynesian Cultural Center, PCC
Laie
01.2023 - Current
- Provided excellent customer service that drove overall customer satisfaction to 93% monthly.
- Consistently secured first-place ranking as a server over 1.5 years during monthly auditions.
- Achieved employee of the month recognition on three occasions in 2023.
- Organized initiatives to enhance employee morale via events like team bonding and Christmas parties.
Gate Leader, Check-in Agent
Air Tahiti
Papeete
12.2021 - 11.2022
- Supervised the boarding team (Flight Crew, Fueling Team, Cleaning Crew, Ramp, and Gate Crew) to ensure a safe, organized, and on-time departure for more than 50 flights.
- Inspected passenger documents without fail prior to issuing boarding passes, and checked flight details for accuracy for more than 100 passengers per day.
- Learned and mastered the check-in system of five companies (Air France, Air Calin, Air Tahiti Nui, French Bee, and United Airlines) in six months.
Kitchen Steward, Table Busser, Take Out
Leatherbys
Draper
08.2018 - 05.2019
- Supervised a team of four kitchen stewards on the weekends during the full capacity of the restaurant, ensuring cleanliness and restocking all dishes.
- I was awarded Employee of the Month for bringing up the morale of my supervised team in the busy month of December.
- Handled more than 40 orders a night for take-out, with zero guest complaints, for my last month of work.
Education
High School Diploma -
Brigham Young University Hawaii
La'ie, HI12-2026
Skills
- Fluent in four languages
- Event planning
- Calm demeanor
- Memory retention
- Guest relations management
- Conflict resolution
Languages
English
Native/ Bilingual
Spanish
Limited
French
Native/ Bilingual
Tagalog
Native/ Bilingual
Tahitian
Professional
Accomplishments
- Former president for the student advisory board of the Hospitality and Tourism Management major
- Led team of 4 to become the world champions for the HSMAI undergraduate Global Case Competition
- Visited government officials of Mongolia to help find internship opportunities and provided training to tourist camps and tour guides
Timeline
Server
Polynesian Cultural Center, PCC
01.2023 - Current
Gate Leader, Check-in Agent
Air Tahiti
12.2021 - 11.2022
Kitchen Steward, Table Busser, Take Out
Leatherbys
08.2018 - 05.2019
High School Diploma -
Brigham Young University Hawaii
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